Amazon
Sr Business Operations Manager, Strategy and Operations
Amazon, Arlington, Virginia, United States, 22201
Description
Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model. At AWS Professional Services, we are building a professional services team to work on customer engagements around the world, and to help our partners develop technical expertise and capacity supporting these customers.
AWS ProServe is seeking a Business Operations Manager to work with the AWS ProServe Leadership to continuously evolve delivery health, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. This will include working with senior leadership to develop, implement and manage the business processes, systems, reports and strategies that optimize business functions to meet organizational goals and initiatives. The Business Advisory Manager will act as a trusted advisor to ProServe and Partner Business Development Leadership. This role balances strategic and operational activities.
A successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships and demonstrate exceptional organizational skills and attention to detail.
Key job responsibilities
• Opportunity Pipeline Management: work with different teams to coordinate monthly pipeline and deal quality reviews to ensure execution across the team in the sales cycle.
• Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements, including process automation/elimination.
• Work with internal stakeholders including Sales, Delivery, Finance, and Global Business Operations teams to collect business requirements and ensure all methodologies, policies, and procedures are communicated and maintained.
• Provide leadership in P&L and cost analysis and improvement across the team.
• Provide strategic guidance to Business Leaders, bringing deep knowledge of Business Operations and proven execution of implementing best practices.
• Provide data-driven insights and standardized business metrics. Manage dashboards, reports and documents, providing insights and partnership with leaders to look around the corner and plan for the future.
• Lead and review the end-to-end execution of annual planning process which includes, bookings, revenue, headcount and goal planning.
• Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions.
• Author narratives and provide data insights and analysis for reviews.
• Coordinate with corporate teams to influence roadmap for enhanced business intelligence, CRM, and PSA tools to support the business.
A day in the life
We are a diverse team of professional services experts spread across the globe. We provide strategic, forward-looking insights to enable our stakeholders to make data driven decisions to accelerate outcomes for AWS Professional Services and our customers. We are always looking for ways to scale our impact through automation and standardization.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Basic Qualifications
10+ years of Microsoft Excel experience
Bachelor's degree or equivalent
Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Ability to conduct analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Preferred Qualifications
Experience presenting to senior leadership
Advanced degree (MBA)
Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions
Experience working within a high-growth, technology company
Ability to write clear, articulate, and concise business documents
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model. At AWS Professional Services, we are building a professional services team to work on customer engagements around the world, and to help our partners develop technical expertise and capacity supporting these customers.
AWS ProServe is seeking a Business Operations Manager to work with the AWS ProServe Leadership to continuously evolve delivery health, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. This will include working with senior leadership to develop, implement and manage the business processes, systems, reports and strategies that optimize business functions to meet organizational goals and initiatives. The Business Advisory Manager will act as a trusted advisor to ProServe and Partner Business Development Leadership. This role balances strategic and operational activities.
A successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships and demonstrate exceptional organizational skills and attention to detail.
Key job responsibilities
• Opportunity Pipeline Management: work with different teams to coordinate monthly pipeline and deal quality reviews to ensure execution across the team in the sales cycle.
• Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements, including process automation/elimination.
• Work with internal stakeholders including Sales, Delivery, Finance, and Global Business Operations teams to collect business requirements and ensure all methodologies, policies, and procedures are communicated and maintained.
• Provide leadership in P&L and cost analysis and improvement across the team.
• Provide strategic guidance to Business Leaders, bringing deep knowledge of Business Operations and proven execution of implementing best practices.
• Provide data-driven insights and standardized business metrics. Manage dashboards, reports and documents, providing insights and partnership with leaders to look around the corner and plan for the future.
• Lead and review the end-to-end execution of annual planning process which includes, bookings, revenue, headcount and goal planning.
• Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions.
• Author narratives and provide data insights and analysis for reviews.
• Coordinate with corporate teams to influence roadmap for enhanced business intelligence, CRM, and PSA tools to support the business.
A day in the life
We are a diverse team of professional services experts spread across the globe. We provide strategic, forward-looking insights to enable our stakeholders to make data driven decisions to accelerate outcomes for AWS Professional Services and our customers. We are always looking for ways to scale our impact through automation and standardization.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Basic Qualifications
10+ years of Microsoft Excel experience
Bachelor's degree or equivalent
Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Ability to conduct analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Preferred Qualifications
Experience presenting to senior leadership
Advanced degree (MBA)
Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions
Experience working within a high-growth, technology company
Ability to write clear, articulate, and concise business documents
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.