Business Analyst - Parts Job at Astec Industries in Chattanooga

Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.

ABOUT THE POSITION
Business Analyst plays a key role in analyzing and improving our sales operations, identifying market trends, optimizing business processes, and supporting data-driven decision-making to drive growth in the parts sales division.

Key Deliverables

• Prepare, analyze, and validate parts sales data.
• Identify ways to improve business operations.
• Define the proper business requirements.
• Presentation of key findings and strategic insights.
• Create and maintain KPI dashboards.
• Customer Analysis – customer feedback reports, customer retention strategies.
• Market research reports – trends, customer needs, competitor activity, product offerings and promotions.

Key Activities & Responsibilities

• Prepare, analyze, and validate various existing reports, dashboards and logs (variance analysis). Create new reports as needed.
• Create and document detailed business analysis, outlining problems, opportunities and solutions for the Parts Dept. Communicate the results.
• Assist with dept. budgeting and forecasting.
• Planning and monitoring. Strategizing ideas to improve business operations. Identify specific business opportunities.
• Define the business requirements and report them back to management.
• Produce and analyze data, statistics and various reports related to Parts (financial, customer service, operations, transport etc.)
• Develop and maintain interactive dashboards to provide real-time insights into sales performance and KPI’s, making data accessible for the sales team and senior management.
• Market and competitive intelligence – conduct market research analyzing market trends, customer needs, and competitive landscape to understand emerging opportunities and threats.
• Proactively identify risks to sales performance, supply chain disruptions, or market changes that could affect the business, and develop contingency plans.
• Create sales forecast based on historical trends, market conditions and input from the sales team.
• Regularly analyze product margins and identify areas where profitability can be improved.
• Review parts profitability and margins on sales revenue of Parts and Transport of Goods. Maintain cost efficiency. Review labor hours on Parts.
• Monitor and analysis department KPI’s and quality data metrics.
• Assist with project management for selected Parts projects
• Coordinate with different departmental teams including finance, sales, inventory control, production and pricing to produce better business outcomes.
• Test business processes and recommend improvement.
• Assist with the creation of standard operating procedures (SOP) for the dept. On going reviews of business processes and develop optimization strategies. Implement procedures.
• Must be able to communicate clearly, politely and professionally via phone, email and face-to-face with Customers, Suppliers, Carriers and the various departments including Sales, Engineering, Purchasing, Accounting, Manufacturing, Parts Warehouse, Shipping and Management.
• Collaborate with product development, marketing, and sales teams to ensure that new products are launched with the appropriate sales and marketing materials, forecasting and training.
• May be asked to attend trade shows, conferences, customer schools and visit accounts to increase customer satisfaction and build brand loyalty (could involve multiple day travel domestically).

• Follow company policies and procedures at all times.
• Follow proper safety rules and regulations at all times.
• Perform other duties as assigned.

To be successful in this role, your experience and competencies are:

• Bachelor’s degree in Business or related field.
• Graduate degree preferred.
• A minimum of 2-4 years of experience in business analysis or related field preferred.
• Exceptional analytical and conceptual thinking skills.
• Strong analytical problem-solving capabilities.
• Detail-oriented and being capable of delivering a high level of accuracy.
• Business acumen, understanding the OEM parts industry.
• Strong computer skills to include MS Word, Power BI, Advanced Excel Skills, PowerPoint, other data visualization platforms to create dashboards and reports required.
• Good communication skills, ability to handle and resolve customer complaints required.
• Ability to travel.
• Ability to handle multiple tasks at the same time under pressure required.
• Prefer five to ten years of experience in sales and/or fast pace customer service environment.
• Experience working in multiple tasks environment required.
• Must be able to work satisfactorily as a team member. Interpersonal skills required.
• Must be able to meet regular attendance requirements.
• Good organizational skills required.
• Experience and knowledge of E-Commerce preferred

Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

Travel Requirements: some travel required.

NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities.

WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.