Desktop Support IV - Hybrid

Title: Desktop Support IV - Hybrid Mandatory skills: desktop technology, desktop supported applications, hardware Remote Desktop Management Tools, technical writing, documentation, user support MS Office products, Active Directory Tools, Microsoft MECM, SCCM patch management, software deployment, inventory management VMware Horizon, VMWare workstation, Microsoft VPC Mobile device management, iPad, iPhone, Android, Application Support, Mac OS X, MS Windows 10 Customer Service, Service Desk Description: The client is looking for one (1) Desktop Support IV This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads. This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issue. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected. List any special qualifications & years of experience: Remote Desktop Management Tools Experience in technical writing and documentation Analytical/problem solving skills Customer Service Excellent oral and written communication skills and advanced customer support skills Technical Assistance and user support MS Office products Active Directory Tools General understanding of Microsoft MECM/SCCM (for patch management, software deployment, and inventory management) Installation and maintenance of PC’s Knowledge of VMware Horizon, VMWare workstation, Microsoft VPC or similar product Mobile device management (iPad, iPhone, Android) Troubleshooting all hardware Application Support Mac OS X MS Windows 10 Top Skills: Independently perform a variety of desktop support related tasks Experience in desktop concepts, practices and procedures related to desktop support Extensive knowledge with desktop technology Project Details (project overview, who the contractor will work with, soft skills needed, etc.): This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads. This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issue. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected. Note: Onsite with future ability to be Hybrid, maximum 2 days remote work. Candidate MUST be a resident or willing to relocate to WI prior to starting the role at their own expense. On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week. VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hrviva-it.com for any complaints, comments and suggestions. Contact Details : Account co-ordinator: Binodh M.T, Phone : (408) 709 3343, Email: staffing10viva-it.com VIVA USA INC. 3601 Algonquin Road, Suite 425 Rolling Meadows, IL 60008 staffing10viva-it.com | http://www.viva-it.com