Drupal Support Developer - Onsite

Title: Drupal Support Developer - Onsite Mandatory skills: Drupal PHP, MySQL, HTML, CSS, JavaScript Drupal 7, Drupal 8, Drupal 9, Drupal 10, Drush, Composer customer service, customer support ServiceNow, Pantheon architecture, Terminus, Land incident management, git version control systems and repositories Technical Documentation, websites, web applications, security Agile methodology, Agile project management, JIRA, Trello, GIT Drupal modules, CTools, Views, Layout Builder Building, Drupal development product management, technical support, product Coordination IT services, IT infrastructure, IT strategy, Platform program, Website Migration security issues, security patches, system enhancements, bug fixes, Drupal certification Description: The client develops and executes the statewide IT strategy for the client and provides IT services and infrastructure to state agencies to ensure continuity of mission critical and essential systems. The Digital Government program within the client enables to provide citizens, businesses, and other government entities with faster, easier and more intuitive access to all the client's services. To meet this objective, the client offers a portfolio of accessible, reliable, and cost-effective Digital Government services designed to meet the needs of our customers, both large and small. Our team is looking for an experienced Drupal Support Developer who is passionate, highly skilled, committed to successful execution and customer service to join our client Platform Team. The purpose of the client Platform initiative is to deliver a streamlined, secure, accessible, and well-developed website at a low cost for the client. It provides a simple means to spin up a website and allow content creators to easily add information. The goal is to help the client focus on creating great content rather than building systems that deliver content. The primary responsibility of this role is to provide troubleshooting, maintenance and operations support to our client Platform customers. Key Responsibilities Customer Support: Provide technical support, troubleshooting assistance and general maintenance to agencies who participate in the client Platform program and host their websites with us. Communicate clearly and effectively with our customers on issues, tickets, updates, and other tasks. Attend and lead meetings to help work with stakeholders to identify issues that they are having with their website and develop a plan and timeline to implement fixes. Documentation: Maintain comprehensive documentation for all support tickets and recurring issues. Bug Fixes: Identify and fix bugs across all websites part of the client Platform Program Ensure Platform Security: Respond timely to security issues and mitigate possible threats to our customers. Develop and integrate updates for security patches, system enhancements, and bug fixes. Analyze Metrics: Establish criteria that will be used to measure the level and quality of the service. Use analytics to drive development decisions and optimize performance. Track Progress: Tracking work time accurately directly on ticket. Website Migrations: Provide support and development in the migration initiative to move all Drupal 7 websites to the latest version of the client Platform Program. Feature Enhancements: Provide input and recommendations to add feature enhancements to the client Platform Program to better improve the experience for Customers. Team Collaboration: Work closely with the Digital Government Team to identify, assign, and share ideas on support tickets and features for the client Platform to improve the product Coordination: Coordinating with other technical teams including, within the client and other outside vendors and services, for issue resolution Continuous Improvement: Identifying and implementing enhancements, improvements and fixes in processes, systems and relationships. Skills Required Strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript. Familiarity with Drupal 7/8/9/10, Drush, and Composer. Excellent troubleshooting and problem-solving skills, including the ability to independently research and validate solutions. Ability to Communicate clearly and effectively with customers Ability to work effectively within a fully remote team and communicate clearly with non-technical stakeholders. Strong customer service skills and the ability to handle support tasks professionally and independently. Skills Preferred Familiarity with the use of customer support and incident management tools like ServiceNow. Thorough knowledge of Pantheon architecture and supporting tools (ie Terminus, Lando, etc) Familiarity with the use of Agile project management tools like JIRA or Trello. GIT: Through knowledge and understanding of git version control systems and repositories. Technical Documentation: Ability to clearly define and document issues and procedures for various redundant tasks used on a daily basis. Experience Required 3 years of proven experience as a Drupal Developer Designing and developing responsive websites Experience Preferred Experience with the Agile methodology and development process. Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Layout Builder Building user interfaces for websites and/or web applications Experience with implementing security best practices and updates in Drupal. Drupal core first approach to problem solving and troubleshooting issues Education Required The ideal candidate will have a bachelor’s degree or equivalent experience working in an IT professional setting. The ideal candidate will have a bachelor’s degree and 3 years in a Drupal development or product management or similar role utilizing established processes/protocols. Certifications: Drupal certification is a plus. Additional Information The ideal candidate will have a bachelor’s degree or equivalent experience working in an IT professional setting. The ideal candidate will have a bachelor’s degree and 3 years in a Drupal development or product management or similar role utilizing established processes/protocols VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hrviva-it.com for any complaints, comments and suggestions. Contact Details : Account co-ordinator: Rajkamal Krishnamoorthy, Phone No : 847-461-3635, Email: staffing10viva-it.com VIVA USA INC. 3601 Algonquin Road, Suite 425 Rolling Meadows, IL 60008 staffing10viva-it.com | http://www.viva-it.com