Resident Support Engineer (Top Secret Clearance)

Overview We are seeking a highly motivated and experienced Resident Support Engineer (RSE) to join our team and provide exceptional on-site technical support to our Commvault customer base. This role is critical in ensuring the optimal performance and reliability of Commvault's suite of applications, including Simpana, within a government environment. Required Qualifications Clearance: Active Top Secret clearance is required. Experience: Minimum of 2 years in Backup Administration, preferably with Commvault Simpana. (Commvault certifications are a plus.) Practical knowledge of data lifecycle management, disaster recovery, and software performance tuning. Familiarity with hardware devices, including storage arrays, SANs, servers, and NAS devices. Technical Skills: Advanced administration and troubleshooting of Windows server environments. (Microsoft or other relevant certifications are a plus.) Proficiency in virtualization technologies such as Hyper-V, VMware, or Citrix XenServer in complex environments. Exposure to backup solutions from Symantec, EMC, IBM, or similar providers. Soft Skills: Strong problem-solving capabilities with a logical and confident approach. Excellent communication skills, with the ability to present technical details in business terms. Highly organized, self-motivated, and detail-oriented. Certifications: CompTIA Security (preferred). Additional Requirements Ability to work on-site in Washington, DC, 5 days a week. Key Responsibilities Perform day-to-day administration of the Commvault environment. Monitor and review daily backup reports to address failures and enhance job success rates. Collect, analyze, and document the current Commvault environment's configuration and performance. Review customer policies and procedures to ensure compliance with Commvault's best practices. Troubleshoot and optimize backup and restore throughput issues. Develop and implement solutions for complex data movement challenges, such as backups over WAN. Own and resolve technical trouble tickets efficiently.