Pre-Arrival Scheduling Specialist I

Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Pre-Arrival Scheduling Specialist I will serve patients/customers and physician offices by obtaining a valid physician order to schedule appointments for multiple departments and procedures/tests for services rendered at UNC Health Wayne. Obtains the required demographic information that will be verified and used to complete the scheduling process. Validate & prepare documents/physician orders to ensure complete standardized scheduling. Documents communication in the Electronic Health Record (EHR) and updates referral statuses. Acts as a representative to complete referrals/schedule appointments which serves the patient/customer population within UNC Health Wayne for scheduled/and walk- in appointments. Responsibilities: Schedule appointments using a standardized workflow within designated templates within EPIC. Performs coverage discovery efforts to verify coverage for accounts without any payer(s) listed. Runs RTE to verify all Insurance payers electronically; call Insurance companies if needed. Initiates the scheduling process for referrals/paper orders by transcribing the orders in Epic. Update the referral status and auth/cert status in EPIC. Acknowledge and respond to requests for rescheduling and canceling scheduled appointments. Escalate matters/scheduled accounts that require attention to Pre-Arrival Team Lead/Manager. Notify various departments with updates regarding scheduling patients for add-ons. Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources Review the Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, EPIC changes, Department Meetings, Training Classes, ETC. Abides by the Wayne UNC – Referral Management & Financial Clearance Collections Policies. Uses professional customer service in all patient/teammate and customer interactions. Discuss procedure/test protocols with patients, customers/physician offices at/during the scheduling process. Review and complete WQ’s in EPIC within designated timelines for scheduling appointments. Other information: Education High School graduate or equivalent required. Licensure/Certification None required. Experience Prior experience with Scheduling/Customer Service, dealing with the public and/ or healthcare organization is strongly preferred. Computer literate. Office equipment use and knowledge such as fax machines,10 key calculators, printers, copiers, etc. Knowledge, Skills, and Abilities • Demonstrated analytical, customer service, and interpersonal skills. • Strong organizational skills & good attention to detail. • Must have knowledge of Medicare/Medicaid and Commercial Insurance payers. • Ability to prioritize and multi-task. • Ability to read, write and communicate effectively in English. • Proficient with MS Office and Epic with the ability to to learn new software rapidly. Previous Electronic Health Record EPIC preferred experience. • Ability to work with deadlines and within timelines. • Telephone etiquette. • Must have effective oral and written English communication skills to communicate in a clear and concise manner with patients, physicians, public, teammates and administration. • Will always portray a professional public image. • Ability to schedule appointments within designated deadlines. • Ability to build strong relationships with physicians & physician offices personnel to complete the scheduling process. Valid NC Driver’s License: No If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management. Job Details Legal Employer: Wayne Health Entity: Wayne UNC Health Care Organization Unit: Admitting Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Hybrid Work Schedule: Evening Job Location of Job: WAYNE MED Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.