MSP Account Manager

About Atrium:

As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today’s market. Recognized for our pioneering Applicant-CentricTM approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to creating a meaningful impact on the workforce.

Position Overview:

Atrium is seeking a highly motivated and experienced MSP Account Manager to join our team onsite at the client’s location in Boston, MA. This role is critical to the success of our Managed Services Program and requires an individual who can manage vendor relationships, oversee requisition management, and provide proactive, white-glove service to hiring managers. The ideal candidate will be a staffing subject matter expert with a deep understanding of VMS platforms and the nuances of working in an intense, fast-paced environment. Additionally, this role demands a forward-thinking mindset, with a willingness to "sell" our services into new departments, although it is not a sales position. The successful candidate for the MSP Account Manager role will be someone who thrives on improving processes and driving better outcomes. We are committed to delivering exceptional service and solutions that drive success for our client and their mission.

Responsibilities of the MSP Account Manager:

• Oversee the performance and relationship management of staffing vendors, ensuring compliance with program guidelines and alignment with client expectations.
• Manage the end-to-end requisition process, ensuring timely and accurate fulfillment of staffing needs.
• Provide exceptional, white-glove service to hiring managers, anticipating needs, and delivering solutions with a high level of responsiveness.
• Serve as a subject matter expert on staffing solutions, advising managers on best practices, market trends, and effective strategies for talent acquisition.
• Identify opportunities to expand MSP services into new departments, effectively communicating the value proposition without a direct sales focus.
• Continuously evaluate and improve program processes, implementing changes that enhance efficiency, compliance, and satisfaction among stakeholders.
• Leverage in-depth knowledge of Vendor Management Systems to optimize program performance and drive better outcomes.

Qualifications for the MSP Account Manager:

• Ability to be onsite in Boston at least 2 times a week.
• Minimum of 5 years of experience in MSP.
• Strong understanding of VMS platforms, staffing strategies, and workforce solutions.
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with both internal and external stakeholders.
• Demonstrated ability to think critically and solve complex problems in a fast-paced environment.
• Comfortable with ambiguity and change, with a proactive approach to learning and adapting to new processes.
• High level of personal integrity and ethics, with a commitment to excellence and continuous improvement.

Physical Requirements:

• Travel to the client site (in Boston, Massachusetts) is expected 2 - 3 days per week.
• Ability to sit for extended periods of time.

Education Requirements:

• Bachelor’s degree is required.

Benefits:

• Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401k, and Commuter benefits program).