Emergency Dispatcher

Position Details

Summary
Operating Title
Emergency Dispatcher

Long Classification Title
Dispatcher II

Campus Location
Durham

Department
UNH Police [UPPPOL]

Summary of Position
Under broad supervision of the Chief of Police or other designated supervisor, to be responsible for coordination of alarms and transmissions of all emergency services calls (fire, police, emergency, medical aids, public works, transportation, marine vessel fleet) processed through the Communications Center and/or other units, according to general procedures.

Acceptable minimum level of education
Associate's

Acceptable minimum years of experience
None

Additional Job Information

Posting Number
PS4773FY25

Other minimum qualifications
1) Associate degree or equivalent combination of education and experience. 2) Excellent oral and written communication skills. 3) Ability to retain/communicate information and to perform duties during emergency conditions or under prolonged stress. 4) Knowledge of and ability to operate multi-frequency two-way radio equipment/consoles, specializes; computer software/hardware system for UNH/PIMS and Computer-Aided Dispatch (CAD) equipment. 5) Ability to be certified as a computer operator of the New Hampshire State Police On-Line Telecommunications System (SPOTS) and to requalify annually. 6) Ability to record, maintain and process computerized data of alarms and responses for emergency services agencies and other units. 7) No criminal record other than minor motor vehicle violations. 8) Keyboard skills with ability to operate other computer terminals and similar equipment. 9) Must successfully complete a background investigation, written/psychological examination, and may be required to be deputized by the authority having jurisdiction. 10) Previous appropriate experience in a Public Safety agency. 11) Familiarity with rules and regulations relating to equipment in use, including those of the Federal Communications Commission.

Additional Preferred Qualifications

Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting
https://jobs.usnh.edu/postings/62308

Percent Time Information (FTE)
1.00

Grade
10

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details
Posting Date
07/30/2024

Open Until Filled
Yes

Closing Date

Posting Open to Internal Candidates Only?
No

Interested Internal Candidates Exist?
No

Job Category
Hourly Staff (Non-Exempt)

Appointment Type
Regular

If TERM position provide projected end date

Equipment/Instruments

Drivers License and Physical Requirements. Please check all items that apply.
None applicable

Duties / Responsibilities

Job Duties
Duty/Responsibility
Operate multi-channel two-way radio/telephone consoles and other related equipment for emergency services, including police, fire and ambulance.

Duty/Responsibility
* Receive, interpret and process calls for emergency services and other service units. Initiate and operate Computer Aided Dispatch (CAD) equipment and systems for all emergency service processed through the Communications Center, including the campus and several other area communities. Initiate and operate special computerized Police Information Management System, involving software and hardware systems. Initiate and operate specialized New Hampshire State Police On-Line Police Telecommunications software and hardware computer systems (SPOTS) as a computer interface between designated area police agencies, New Hampshire State Police (NHSP), the Federal Bureau of Investigations (FBI) and the National Crime Interaction Center (NCIC).

Duty/Responsibility
Record, maintain and process computerized data for emergency services agencies and other units, including street files; name indexes; call back rosters; water supply systems; building locations; high hazard areas; area maps; calls for service; type, location, and status of emergency response vehicles; fire and burglar alarms; location of handicapped individuals and small children; mutual aid assistance; automatic fire, police, and ambulance response calls; wrecker services and notification rosters

Duty/Responsibility
Respond to requests for information from the public, answer business/emergency telephone calls from the public and act as a resource to the public for referrals. Evaluate the nature of common medical emergencies. Coordinate activities with other agencies. Perform other related duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

1. Resume/Vita

Optional Documents

1. Cover Letter