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Kelly

Manufacturing Customer Care Rep

Kelly, Elgin, IL, United States

Let Kelly Services find your dream job!

Kelly Services is seeking an experienced Customer Care Rep in Elgin, IL. Candidate must have food manufacturing experience.

This is a Direct Hire, Permanent position, meaning you will be hired permanently with our client and offered their competitive benefit and vacation package upon hire.

Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Our client offers an excellent training program, with an excellent internal promotion rate.

Interested candidates can reply to this ad, or send their updated resume to: nancy.spisak@kellyservices.com
Can also call Nancy at 630-506-8757

Salary: $55-60k
Mon-Fri daytime hours

Summary
  • Strong customer service-oriented employee & team player, entering orders in the system, follow up with clients throughout the day
  • Ideally someone who has 3 solid years of customer service experience in Mfg. Environment
  • Working with multiple suppliers, dealing with etas with orders arrivals
  • Will take orders, and build strong relationships with customers
  • Basic to intermediate Excel, Word, ERP System and Outlook
  • Will train on internal system
  • Looking for someone who can adapt to changes when needed
  • Positive attitude
  • Excellent verbal, and written skills as well as strong multi-tasking
  • Self-driven-can do attitude

Job duties
  • Responsible to answer phones for Chicago regional office as first point of contact
  • Receive and input customer orders into the internal computer system; will receive orders by email and phone
  • Provide prompt and continuous follow up to Customer and Sales team to ensure delivery commitments are met; Receipt of order confirmations to be sent to customer
  • Deal directly with customers by telephone and/or electronically to provide information regarding product availability, confirm pricing previously determined by CDM, specifications and estimated time/date of delivery
  • Responsible to send regulatory technical document packages to customers as per the request
  • Always maintain professional contact with external customers
  • Proactively contact existing customers to inquire about potential upcoming orders based on specific order history
  • Respond promptly to customer inquiries; handle and resolve customer complaints and issues
  • Support CDM’s with coordinating customer sample requests, help to set up customer contracts as well as quotes and quarterly pricing
  • Schedule transportation for customer orders and follow up to confirm delivery
  • Support Accounting Team with any finance requests related specific customers
  • Assist with specific customer contract requests as required to communicate pricing directly to customer
  • Responsible to update customer information (i.e., contact information, customer product Identifications, etc.)
  • Record details of inquiries, comments and/or complaints and develop steps necessary to resolve issues, ensure the CDM’s are informed about issues and resolution
  • Actively work with other departments to ensure customer excellence, production, shipping, and replenishment
  • Ensure compliance with all health and safety regulations, GMP’s and HACCP requirements.
  • Responsible for following Food Safety and Quality requirements as per Prerequisite programs, HACCP plans, CCP monitoring and SQF code.

Experience/Education needed
  • Post-secondary education, college diploma or equivalent experience and proficiency
  • Customer Care/Service experience or equivalent, minimum 3 years
  • Experience in the food industry is considered an asset
  • Must have strong interpersonal and multi-tasking skills
  • Must be strong relationship building skills
  • Must have intermediate computer skills (MS Word, Outlook, Excel)
  • Must have strong communication (Verbal and Written) skills
  • Must have positive attitude, hands-on, can-do attitude, outgoing and professional
  • Must have manufacturing and food experience experience


What are the perks?
•            Job stability
•            Open door policy
•            Very supportive management team
•            Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success
•            Lots of room to grow

What are the benefits?
  • SIMPLE IRA matching contribution up to 3% of gross salary after 1 year
  • They observe 11 company paid holidays in a year
  • Minimum of 3 weeks’ vacation to start
  • 6 PTO days in a calendar year, 0.5-day accrual per month
  • Educational assistance program (including industry certifications)
  • 100% PAID Benefits through BCBS and Insurance policies such as LTD, AD&D.


Interested candidates can reply to this ad, or send their updated resume to: nancy.spisak@kellyservices.com

Can also call Nancy at 630-506-8757

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.