Service Delivery

Service Delivery CoordinatorMinneapolis, MN, 9675 West 76th Street, Eden Prairie, Minnesota, United States of America Virtual Req #11426Tuesday, November 19, 2024At AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, health care, education and entertainment and we're currently seeking a Service Delivery Coordinator to join our team.The Service Delivery Coordinator plays a pivotal role within AVI by serving as the initial point of contact for service issues being reported by our customers. This role will support AVI Customers and will be a member of the ProSupport Services team. This person will be responsible for Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management. It will support the Service Contracts sold by the branch and MS Practice to achieve our business revenue, gross profit (GP) and profitability objectives.Requirements to assure success:Ability to understand ITSM/ITIL definitions, operations and methodologies.Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage is a plus. We will consider people with closely translatable experience who are willing to learnExcellent communication and customer service skillsCTS certification is preferred but not required with the right experience.Why Should You Apply?Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now!AVI offers the following benefits to our employee owners:Medical Insurance : Options for HDHP and Copay plans.Dental and Vision PlansEmployer PaidShort-Term DisabilityVoluntary Life Insurance and Long-Term DisabilityEmployee Stock Ownership Plan (ESOP) : 401(k) Match, Profit Sharing & DividendsHealth Savings Account (HSA) and Flexible Spending Account (FSA)Employer Paid Employee Assistance Program : Three face-to-face visits with a counselor plus additional financial, legal, and health resources.Tuition ReimbursementAVI is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.To receive consideration, an interested person must apply through the AVI Systems career site at https://www.dayforcehcm.com/CandidatePortal/en-US/avisystems .Other detailsJob Family ServicePay Type HourlyEqual Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity