University System Of New Hampshire
University System Of New Hampshire is hiring: Senior Administrative Assistant in
University System Of New Hampshire, Durham, NH, United States
Position Details
Summary Operating Title Senior Administrative Assistant Long Classification Title Senior Administrative Assistant Campus Location Durham Department UNH Vice Provost for Student Life Summary of Position Reporting to the Student Life Administrative Coordinator, the Senior Administrative Assistant provides administrative support to Student Life, focusing on the Dean of Students areas. As appropriate, serve as a front-line contact for Student Life concerns and direct inquiries from faculty, staff, students, and families. Provide students with general information regarding an array of institutional policies and procedures. Triage questions and concerns come to Student Life and the Dean of Students in person, via phone or email. Manage multiple administrative processes within the Dean of Students area including academic support letters, health leaves, Student Awards, Orientation, Parent Council, and Student Senate. This is an on-campus, in-person position. Acceptable minimum level of education HS or equivalent Acceptable minimum years of experience 2 years Additional Job Information Posting Number PS4904FY25 Other minimum qualifications- At least two years of experience in administrative, clerical, higher education or similar setting; or associate degree and one year of experience.
- Strong interpersonal skills including the ability to interface with students and families.
- Strong administrative abilities including familiarity with information systems and office management software. Interest and ability to learn new software as needed. Attention to detail.
- Ability to establish and maintain effective working relationships with faculty, staff, students as well as the general public.
- Ability to work with sensitive information
- Strong written and verbal communication skills
- Experience working with college students or working in a college or university setting.
- Experience planning and implementing events, programs or similar initiatives.
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide Posting Details Posting Date 10/25/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Hourly Staff (Non-Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/InstrumentsDrivers License and Physical Requirements. Please check all items that apply. None applicable
Duties / Responsibilities
Job Duties Duty/Responsibility Community Resource.- Serve as front-line staff in the Dean of Student Office for questions and
- concerns.
- Utilize institutional knowledge to appropriately direct and refer students and their families who contact the Dean of Students.
- Use customer service skills to calm and reassure frustrated constituents and deescalate potentially challenging situations.
- Exercise discretion, sound judgement and empathy when interacting with faculty, staff, parents, and students on sensitive issues ranging in nature from the death of a student, death or illness of a family member or friend; students in crisis; medical issues, or financial issues.
- Provide administrative leadership for several complex processes within the Dean of Students area.
- This includes (1) Facilitating the distribution of academic intervention letters to faculty, (2) collecting and managing documentation related to student requests for Health Leaves, and (3) supporting key events including the UNH Student Awards.
- Provide administrative support for day-to-day processes in Student Life including calendar management, scheduling, reviewing copy, attending meetings and recording the proceedings, supporting professional staff hiring processes, managing paperwork, updating the website, assisting with purchasing and budgeting, managing office supplies, and organizing digital documentation.
- Provide more dedicated support to New Student and Family Programs initiatives such as June Orientation, Wildcat Days, Family Weekend, and Parent's Council during peak times of the year.
- Serve as a member of UNH committees on behalf of Student Life and the Dean of Students as requested.
- Other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents- Resume/Vita
- Cover Letter