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Insight Global

Project Manager

Insight Global, Chicago, Illinois, United States, 60290


Job Description

A client in Chicago is looking for a Project Manager to join their team. They will be overseeing a contact center transformation effort. Supporting the development and enhancements of the applications agents use to assist customers calling in. Some of the projects they will be overseeing will be from scratch and they need to put together the project plans, budget, risk assessment, etc. and further drive requirements throughout the delivery.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

8+ years as a Project Manager within an app dev project

Experience working in an Agile/Scrum environment

Strong communication and presentation skills

Extensive experience with creating and managing end to end project plans

Extensive experience tracking budgets, managing change requests, forecasting

Well versed with SDLC and been a part of multiple application deliveries from start to finish

Experience with a contact center technology: Salesforce, Genesys, CXone, Nice, Collabrio, Microsoft CRM null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.