EY
Executive Administrative Program Manager - Associate Director
EY, Pittsburgh, Pennsylvania, us, 15289
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.
The exceptional EY experience. It's yours to build.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Join our Enterprise Support Services (ESS) team and you will be an integral part of our business enablement functions that keeps our organization running strong. You will use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Executive Administrative Program Manager you will work across teams to provide the management, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.
The opportunity
As an Executive Administrative Program Manager, you will be responsible for program management, operations and customer relations of the Executive Administrative Coordinator (EAC) Team. As part of Administrative Services, this team will provide enhanced administrative support to PPMDDs in eligible roles including OMPs, Sector Leaders, and GCSPs for G360 accounts. In addition to supervising up to approximately 40 direct reports, the Program Manager is responsible for leading and implementing organizational strategic plans, proactively developing relationships with stakeholders, understanding their business priorities and complex support needs, as well as monitoring financial and operational performance of the team. This dynamic position will lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching, and performance management to achieve optimal performance. You’ll be part of a high performing, diverse and inclusive team sharing best practices.
Your key responsibilities
Promotes an understanding of Enterprise Support Services (ESS) goals and contributions to secure necessary support from others to achieve business unit goals.
Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance and to check that internal customers are completely satisfied
Demonstrates proactive business development by initiating discussions with existing customers on possible additional work and satisfaction with current support
Must meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.
Educates colleagues, customers and team members on how their work and function contribute to the firm’s strategic priorities in order to make this connection more effective
Manages workflow and negotiates assignments for executive assistants based on customer business needs and resources
Identifies and assesses risk and when consulting with appropriate stakeholders and takes steps on resolutions in a timely manner
Identifies barriers to change when implementing initiatives and finds ways to reduce them
Creates a knowledge transfer culture within a team
Sets up full project plans including objectives, milestones, priorities, team, calendar and nature of deliverables
Focuses on potential project issues to prioritize resources, timing, quality, scope and risk
Coordinates and assists with budget planning and is responsible for operating within approved budget
Analyzes data to inform decisions about ongoing support services and effectiveness, identify opportunities and risks and consult as appropriate
Participates on national or functional projects
Skills and attributes for success
Comfortable with managing and implementing change and all of the reactions people have to it
Excellent communications skills
Ability to build relationships and influence in a virtual and in-person environment
Attention to detail and strong organizational skills are essential
Project management experience
Ability to manage multiple tasks in a fast-paced environment
Ability to manage and counsel people
Demonstrates deep knowledge in a discipline and basic understanding of specialized industry and/or specific sector
Ability to work with all levels within the firm and build solid relationships with multiple internal groups
Must possess leadership qualities
Strong presentation skills and professional presence
Possesses in-depth knowledge of EY business drivers
Detailed knowledge of firm policy and procedures
Must be experienced with all Microsoft Office and Modern Workplace tools
To qualify for the role, you must have
Typically, no less than 11-15 years relevant experience
Minimum of 5 years managing people
BA/BS degree or relevant experience
In-office presence as needed to meet with teams and customers
Must be flexible to travel
Flexibility to work outside of core hours
Ideally, you’ll also have
Experience with enterprise-wide program development and implementation
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,400 to $244,400. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $128,000 to $254,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
For those living in California, please click here (https://ey-preview.ey.com/content/ey-unified-site/ey-com/local/us/en_us/home/legal-and-privacy/fair-chance-ordinance.html?token=68cf9ed2-94e5-4db9-83cf-5c6aa14619de) for additional information.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com
The exceptional EY experience. It's yours to build.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Join our Enterprise Support Services (ESS) team and you will be an integral part of our business enablement functions that keeps our organization running strong. You will use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Executive Administrative Program Manager you will work across teams to provide the management, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.
The opportunity
As an Executive Administrative Program Manager, you will be responsible for program management, operations and customer relations of the Executive Administrative Coordinator (EAC) Team. As part of Administrative Services, this team will provide enhanced administrative support to PPMDDs in eligible roles including OMPs, Sector Leaders, and GCSPs for G360 accounts. In addition to supervising up to approximately 40 direct reports, the Program Manager is responsible for leading and implementing organizational strategic plans, proactively developing relationships with stakeholders, understanding their business priorities and complex support needs, as well as monitoring financial and operational performance of the team. This dynamic position will lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching, and performance management to achieve optimal performance. You’ll be part of a high performing, diverse and inclusive team sharing best practices.
Your key responsibilities
Promotes an understanding of Enterprise Support Services (ESS) goals and contributions to secure necessary support from others to achieve business unit goals.
Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance and to check that internal customers are completely satisfied
Demonstrates proactive business development by initiating discussions with existing customers on possible additional work and satisfaction with current support
Must meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.
Educates colleagues, customers and team members on how their work and function contribute to the firm’s strategic priorities in order to make this connection more effective
Manages workflow and negotiates assignments for executive assistants based on customer business needs and resources
Identifies and assesses risk and when consulting with appropriate stakeholders and takes steps on resolutions in a timely manner
Identifies barriers to change when implementing initiatives and finds ways to reduce them
Creates a knowledge transfer culture within a team
Sets up full project plans including objectives, milestones, priorities, team, calendar and nature of deliverables
Focuses on potential project issues to prioritize resources, timing, quality, scope and risk
Coordinates and assists with budget planning and is responsible for operating within approved budget
Analyzes data to inform decisions about ongoing support services and effectiveness, identify opportunities and risks and consult as appropriate
Participates on national or functional projects
Skills and attributes for success
Comfortable with managing and implementing change and all of the reactions people have to it
Excellent communications skills
Ability to build relationships and influence in a virtual and in-person environment
Attention to detail and strong organizational skills are essential
Project management experience
Ability to manage multiple tasks in a fast-paced environment
Ability to manage and counsel people
Demonstrates deep knowledge in a discipline and basic understanding of specialized industry and/or specific sector
Ability to work with all levels within the firm and build solid relationships with multiple internal groups
Must possess leadership qualities
Strong presentation skills and professional presence
Possesses in-depth knowledge of EY business drivers
Detailed knowledge of firm policy and procedures
Must be experienced with all Microsoft Office and Modern Workplace tools
To qualify for the role, you must have
Typically, no less than 11-15 years relevant experience
Minimum of 5 years managing people
BA/BS degree or relevant experience
In-office presence as needed to meet with teams and customers
Must be flexible to travel
Flexibility to work outside of core hours
Ideally, you’ll also have
Experience with enterprise-wide program development and implementation
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,400 to $244,400. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $128,000 to $254,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
For those living in California, please click here (https://ey-preview.ey.com/content/ey-unified-site/ey-com/local/us/en_us/home/legal-and-privacy/fair-chance-ordinance.html?token=68cf9ed2-94e5-4db9-83cf-5c6aa14619de) for additional information.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com