Forward Air
Carrier Compliance Manager
Forward Air, Vernon Hills, Illinois, United States, 60061
Position: Carrier Compliance Manager
Job Description:
The Carrier Compliance Manager plays a critical role in ensuring the safety, reliability, and compliance of carrier partners. This individual is responsible for vetting and maintaining carrier qualifications, enforcing compliance standards, and serving as a key liaison between internal teams, carriers, and external regulatory bodies. As part of a dynamic freight brokerage team, the Carrier Compliance Manager will establish robust compliance protocols and support carrier onboarding.
Core Responsibilities & Duties:
Carrier Vetting & Qualification
Perform thorough vetting of current and prospective carriers using platforms such as Highway, Carrier 411, and SAFER
Communicate with Highway on errors, missing data, insurance issues, and carrier contracts to maintain accurate records
Perform system overrides in Highway, Parade, and Power Broker to authorize carrier bookings when necessary
Evaluate carrier insurance exclusions to ensure compliance with specific freight requirements (e.g., HVTL or customer-specific commodities)
Carrier Onboarding & Support
Send setup links to qualified and interested carriers, guiding them through the onboarding process
Assist carriers with setup questions and ensure timely completion of all onboarding requirements
Customer & Compliance Coordination
Participate in Omni Station and Legacy customer calls to discuss compliance and security protocols
Develop and document Standard Operating Procedures (SOPs) for security protocols based on customer expectations and FA/Omni requirements
Overhaul Device Management
Serve as the primary contact for Overhaul Device management, collaborating with the Tracking Department leader to ensure devices are properly assigned to shipments and logged in compliance systems
Emergency Response & Fraud Mitigation
Act as the point person during emergency situations such as fraud or theft, coordinating resources and leveraging leadership contacts for resolution
Gather and analyze relevant information to respond swiftly and effectively to incidents
Strategic Compliance Initiatives
Drive innovation by evaluating and implementing new compliance strategies to enhance carrier onboarding, rule sets, and monitoring processes
Stay informed of industry regulations and trends to ensure compliance processes remain current and effective.
Other duties as assigned
Qualifications:
Experience
Minimum 5 years of experience in carrier sales within a freight brokerage environment
Skills:
Outstanding customer service skills with both internal stakeholders and external carriers
Strong written and verbal communication abilities to facilitate clear, concise, and professional exchanges
Exceptional multitasking capabilities with precision and attention to detail
Confidence in making swift, informed decisions
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with Transportation Management Systems (TMS)
Attributes:
Highly organized and resourceful with a proactive problem-solving mindset
Ability to thrive in a fast-paced environment while managing competing priorities
Forward Air is an Equal Opportunity Employer.
#IND
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team
Truckload Services:
Forward provides expedited truckload brokerage and dedicated fleet services, as well as high security and temperature controlled logistics services to integrated air cargo carriers, airlines, freight forwarders, LTL carriers, life-science companies, and other shippers of high-value cargo.
Job Description:
The Carrier Compliance Manager plays a critical role in ensuring the safety, reliability, and compliance of carrier partners. This individual is responsible for vetting and maintaining carrier qualifications, enforcing compliance standards, and serving as a key liaison between internal teams, carriers, and external regulatory bodies. As part of a dynamic freight brokerage team, the Carrier Compliance Manager will establish robust compliance protocols and support carrier onboarding.
Core Responsibilities & Duties:
Carrier Vetting & Qualification
Perform thorough vetting of current and prospective carriers using platforms such as Highway, Carrier 411, and SAFER
Communicate with Highway on errors, missing data, insurance issues, and carrier contracts to maintain accurate records
Perform system overrides in Highway, Parade, and Power Broker to authorize carrier bookings when necessary
Evaluate carrier insurance exclusions to ensure compliance with specific freight requirements (e.g., HVTL or customer-specific commodities)
Carrier Onboarding & Support
Send setup links to qualified and interested carriers, guiding them through the onboarding process
Assist carriers with setup questions and ensure timely completion of all onboarding requirements
Customer & Compliance Coordination
Participate in Omni Station and Legacy customer calls to discuss compliance and security protocols
Develop and document Standard Operating Procedures (SOPs) for security protocols based on customer expectations and FA/Omni requirements
Overhaul Device Management
Serve as the primary contact for Overhaul Device management, collaborating with the Tracking Department leader to ensure devices are properly assigned to shipments and logged in compliance systems
Emergency Response & Fraud Mitigation
Act as the point person during emergency situations such as fraud or theft, coordinating resources and leveraging leadership contacts for resolution
Gather and analyze relevant information to respond swiftly and effectively to incidents
Strategic Compliance Initiatives
Drive innovation by evaluating and implementing new compliance strategies to enhance carrier onboarding, rule sets, and monitoring processes
Stay informed of industry regulations and trends to ensure compliance processes remain current and effective.
Other duties as assigned
Qualifications:
Experience
Minimum 5 years of experience in carrier sales within a freight brokerage environment
Skills:
Outstanding customer service skills with both internal stakeholders and external carriers
Strong written and verbal communication abilities to facilitate clear, concise, and professional exchanges
Exceptional multitasking capabilities with precision and attention to detail
Confidence in making swift, informed decisions
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with Transportation Management Systems (TMS)
Attributes:
Highly organized and resourceful with a proactive problem-solving mindset
Ability to thrive in a fast-paced environment while managing competing priorities
Forward Air is an Equal Opportunity Employer.
#IND
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team
Truckload Services:
Forward provides expedited truckload brokerage and dedicated fleet services, as well as high security and temperature controlled logistics services to integrated air cargo carriers, airlines, freight forwarders, LTL carriers, life-science companies, and other shippers of high-value cargo.