University of Florida
Clinical Service Representative II
University of Florida, Gainesville, Florida, us, 32635
Clinical Service Representative II
Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=534005&lJobSourceTypeID=796&sLanguage=en-us) Job no: 534005
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Veteran's Preference Eligible, Dentistry, Health Care Administration/Support
Department: 34010303 - DN-PATIENT COORDINATORS
Classification Title:
Clin Svc Representative II
Job Description:
Student Relations: Intermediary/assistant/advisor/manager for the student dentists regarding student/patient clinic schedules, patient financial accounts, student/patient relations, and student/faculty relations, managing one TEAM (of 21 student dentists) with a Team Leader for patient care. Schedule clinic chairs effectively and completely. Manage the clinic schedule to ensure all clinic chairs are filled to provide timely and appropriate care to the patients and clinical experience for dental students. Work as a team with fellow Treatment Coordinator(s). At least once per semester, direct chart reviews with all students. Act as liaison between student and faculty regarding patient treatment and student progress for all student dentists within the team. Continually track patient financial accounts throughout the student dentist's two-year period in the dental clinics. Assist student dentists in notifying patient if accounts are not current.
Team Functions: Manage one team of 21 students with roughly 700 patients. Meet with student dentists and their respective faculty Team Leader. Communicate with the Team Leader throughout the week. Update students and Team Leader of clinical and schedule changes. Facilitate transfer of patients between team members. Manage all written and verbal communication with contact notes and attachments in patient record. Conduct team meetings and morning huddles (as needed) and maintain meeting minutes.
Patient Relations: Act as liaison (either in person or by telephone) between patient and student in terms of accounts, treatment progress, and updates on patient health when student is not available. Route specific questions or problems to appropriate faculty, Team Leader, department chair, or patient advocate regarding patient care problems for student dentist's assigned patients.
Financial Accounting:Generate financial reports regarding patient accounts. Annually, complete cleared accounts of graduating seniors' patients for collection of existing balances. When necessary, refer uncollectible accounts to the Business Office. Perform random audits of patient accounts and submit compiled reports to the Dean of Clinical Affairs. Assist student dentist with any changes in insurance policies, submissions, and with verification. Communicate with the Business Office on a regular basis regarding Medicaid coverage, contracts, patient payments, refunds, duplicate charges, changes in fee codes, and changing policies.
Surveys: Distribute survey forms (either UFCD or American Dental Association (ADA) related) to patients, students, and/or faculty; collect and process surveys; collect data; and prepare reports for UFCD Quality Assurance and Compliance (QA&C).
General: Proctor clinical examinations (mock board examinations) two times per year. Participate in quality assurance process of UFCD. Participate in Patient Care Coordinator meetings every two weeks with the Associate Dean for Clinical Affairs. Provide coverage for fellow coordinator(s) in the event of absence. Provide coverage for other Treatment Coordinators if requested. Perform reception and mail duties on a rotating basis. Perform chart locker audits and other related duties as assigned.
Expected Salary:
$15.80 to $17.00 commensurate with education and experience
Benefits:
The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.
Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.
UF provides a variety of leave programs including vacation, sick leave, 10 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.
UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!
Explore UF’s plethora of benefit options here:TEAMS Benefits (https://hr.ufl.edu/benefits/eligibility/staff-teams/)
Minimum Requirements:
High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Preferred Qualifications:
Experience:
experience handling general office equipment (including facsimile machine, computer, copier, and calculator) (required)
multi-practitioner dental practice scheduling experience
Skills
proficiency with multi-line phone systems (required)
communication skills to answer multiple questions (required)
computer operations skills; proficiency in MS Windows and MS Office (Word and Excel) (required)
Special Instructions to Applicants:
In order to be considered, you must upload your cover letter and resume. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:Yes
Advertised: 21 Nov 2024 Eastern Standard Time
Applications close: 05 Dec 2024 Eastern Standard Time
Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=534005&lJobSourceTypeID=796&sLanguage=en-us) Job no: 534005
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Veteran's Preference Eligible, Dentistry, Health Care Administration/Support
Department: 34010303 - DN-PATIENT COORDINATORS
Classification Title:
Clin Svc Representative II
Job Description:
Student Relations: Intermediary/assistant/advisor/manager for the student dentists regarding student/patient clinic schedules, patient financial accounts, student/patient relations, and student/faculty relations, managing one TEAM (of 21 student dentists) with a Team Leader for patient care. Schedule clinic chairs effectively and completely. Manage the clinic schedule to ensure all clinic chairs are filled to provide timely and appropriate care to the patients and clinical experience for dental students. Work as a team with fellow Treatment Coordinator(s). At least once per semester, direct chart reviews with all students. Act as liaison between student and faculty regarding patient treatment and student progress for all student dentists within the team. Continually track patient financial accounts throughout the student dentist's two-year period in the dental clinics. Assist student dentists in notifying patient if accounts are not current.
Team Functions: Manage one team of 21 students with roughly 700 patients. Meet with student dentists and their respective faculty Team Leader. Communicate with the Team Leader throughout the week. Update students and Team Leader of clinical and schedule changes. Facilitate transfer of patients between team members. Manage all written and verbal communication with contact notes and attachments in patient record. Conduct team meetings and morning huddles (as needed) and maintain meeting minutes.
Patient Relations: Act as liaison (either in person or by telephone) between patient and student in terms of accounts, treatment progress, and updates on patient health when student is not available. Route specific questions or problems to appropriate faculty, Team Leader, department chair, or patient advocate regarding patient care problems for student dentist's assigned patients.
Financial Accounting:Generate financial reports regarding patient accounts. Annually, complete cleared accounts of graduating seniors' patients for collection of existing balances. When necessary, refer uncollectible accounts to the Business Office. Perform random audits of patient accounts and submit compiled reports to the Dean of Clinical Affairs. Assist student dentist with any changes in insurance policies, submissions, and with verification. Communicate with the Business Office on a regular basis regarding Medicaid coverage, contracts, patient payments, refunds, duplicate charges, changes in fee codes, and changing policies.
Surveys: Distribute survey forms (either UFCD or American Dental Association (ADA) related) to patients, students, and/or faculty; collect and process surveys; collect data; and prepare reports for UFCD Quality Assurance and Compliance (QA&C).
General: Proctor clinical examinations (mock board examinations) two times per year. Participate in quality assurance process of UFCD. Participate in Patient Care Coordinator meetings every two weeks with the Associate Dean for Clinical Affairs. Provide coverage for fellow coordinator(s) in the event of absence. Provide coverage for other Treatment Coordinators if requested. Perform reception and mail duties on a rotating basis. Perform chart locker audits and other related duties as assigned.
Expected Salary:
$15.80 to $17.00 commensurate with education and experience
Benefits:
The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.
Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.
UF provides a variety of leave programs including vacation, sick leave, 10 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.
UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!
Explore UF’s plethora of benefit options here:TEAMS Benefits (https://hr.ufl.edu/benefits/eligibility/staff-teams/)
Minimum Requirements:
High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Preferred Qualifications:
Experience:
experience handling general office equipment (including facsimile machine, computer, copier, and calculator) (required)
multi-practitioner dental practice scheduling experience
Skills
proficiency with multi-line phone systems (required)
communication skills to answer multiple questions (required)
computer operations skills; proficiency in MS Windows and MS Office (Word and Excel) (required)
Special Instructions to Applicants:
In order to be considered, you must upload your cover letter and resume. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:Yes
Advertised: 21 Nov 2024 Eastern Standard Time
Applications close: 05 Dec 2024 Eastern Standard Time