Customer Service Representative

Pay Rate: 20.00-21.48 $/Hour At-a-Glance: Are you ready to build your career by joining an international energy and utilities organization? If so, our client is hiring a Customer Service Representative. Position Type: Contract Onsite Required: High School Diploma or equivalent required 1-2 years of experience in office customer service Excellent telephone skills Good: Interpersonal skills Computer skills and knowledge of Microsoft Word and Excel Verbal and written communications skills Problem-solving abilities Valid driver’s license Able to: Multi-task and prioritize work Work under pressure and respect deadlines Responsibilities: Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets. Schedule meter changes, work calendars for service technicians, time keeper responsibilities. Know and abide by company’s safety policy and procedures. Answer all incoming calls within standards. Respond to all customers inquiries and complaints. Schedule and communicate service orders to the Service and Meter Technicians. Ensure all service orders are complete. Process all customer payments, prepare daily deposits, maintain cash reports. Open and distribute incoming mail. Maintain customer files. Maintain active collections process adhering to business processes. Calculate, process and post customer billing adjustments. Comply with all company processes, procedures, S.O.P.s and work rules. Perform other clerical duties as necessary. Other duties as needed and assigned, within reasonable scope of the position, as determined. Get in Touch: If you think you'd be a good match, submit your resume and reach out to Ayushi at (862) 477-9729 to learn more. #LI-SG1 #HbM6349