Viva USA Inc.
Network Deskside Field Services - ONSITE
Viva USA Inc., Houston, Texas, United States, 77010
Title: Network Deskside Field Services - ONSITE
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Mandatory skills:
Network Deskside Field Service Deskside Support, Field Support Desktop, laptops, PC, LAN, WAN Apple Mac OS, iOS Android device, Mobile Device Management AV hardware, AV equipment, AV technology ServiceNow ticket management system, connectivity, authentication, encryption, access control policy, safety regulations Palo Alto Firewalls, Cisco, Juniper, WAN optimization, QoS implementation, DNAC appliance
Description:
Responsibilities:
Network Deskside Field Services
An eligible candidate should have expertise in both end-user computing and network support, along with the following skill set and responsibilities, and be prepared to take on on-call duties.
Deskside Support:
Contractor’s Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes (“IMACs”)
Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.
Company Hardware and software maintenance and support
Workplace (Laptops, Desktops, and iOS) device optimization and configuration
Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations.
Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.
Contractor shall perform the desktop services in a manner that minimizes interruptions to Company’s daily operations.
Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.
Field Services Support shall not manage P1 tickets.
The supported devices are listed below:
Desktops & laptops
Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
Printer queue and break/fix coordination
iOS devices
Android devices, where applicable for Mobile Device Management
Enterprise software part of Company’s standard workplace image (desktop and laptop)
Provides meeting support and assistance with the use of AV hardware.
Set up and install A/V equipment such as projectors, TV’s, speakers, microphones, and cameras.
Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces user-serviceable parts on A/V equipment.
Network Support :
Implement, and maintain LAN and WAN infrastructure for enterprise-level networks.
Configure and troubleshoot routing and switching protocols such as OSPF, BGP, EIGRP, VLAN, and STP.
Collaborate with remote cross-functional teams to develop network solutions that meet business requirements.
Provide offshore RIG support and resolve network-related issues for clients and end-users in a timely manner.
Manage cable infrastructure, including planning, installation, labeling, and documentation.
Maintain and administer network security measures, including firewalls, VPN, and access control.
Oversee data center network management, including rack and equipment management, power and cooling optimization
Deploy, and manage secure guest and enterprise wireless (WiFi), ensuring reliable connectivity and adherence to industry standards and best practices, such as implementing strong authentication, encryption, and access control policies.
Utilize ServiceNow ticket management system to efficiently track, prioritize, and resolve network-related issues, ensuring timely resolution and effective communication with stakeholders.
Possess specialized offshore rig training and certifications, including HUET (Helicopter Underwater Escape Training) to ensure compliance with safety regulations in the Gulf of Mexico.
Must successfully complete the required driver's test and possess a valid driver's license to operate vehicles on offshore rigs in the Gulf of Mexico as well as in drilling areas in North Dakota.
Demonstrated ability to navigate and adhere to strict safety protocols in high-risk environments, including familiarity with HSE (Health, Safety, and Environment) procedures specific to offshore rig operations and land drilling sites.
Field Services Support shall assist with Severity 1 problems and travel to onsite location when required
Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.
Cisco Meraki Access Switches, Juniper EX series
Cisco 8000 series Routers
Palo Alto Firewalls
Cisco Core 9400/9500 Switches
WAN optimization and QoS implementation
DNAC appliance
Note :
ONSITE .
The role is based in Houston and involves occasional travel to offshore rig locations in the Gulf of Mexico.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Rajkamal Krishnamoorthy, Phone No : 847-461-3635, Email: staffing10@viva-it.com
VIVA USA INC. 3601 Algonquin Road, Suite 425 Rolling Meadows, IL 60008 staffing10@viva-it.com | http://www.viva-it.com
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Mandatory skills:
Network Deskside Field Service Deskside Support, Field Support Desktop, laptops, PC, LAN, WAN Apple Mac OS, iOS Android device, Mobile Device Management AV hardware, AV equipment, AV technology ServiceNow ticket management system, connectivity, authentication, encryption, access control policy, safety regulations Palo Alto Firewalls, Cisco, Juniper, WAN optimization, QoS implementation, DNAC appliance
Description:
Responsibilities:
Network Deskside Field Services
An eligible candidate should have expertise in both end-user computing and network support, along with the following skill set and responsibilities, and be prepared to take on on-call duties.
Deskside Support:
Contractor’s Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes (“IMACs”)
Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.
Company Hardware and software maintenance and support
Workplace (Laptops, Desktops, and iOS) device optimization and configuration
Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations.
Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.
Contractor shall perform the desktop services in a manner that minimizes interruptions to Company’s daily operations.
Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.
Field Services Support shall not manage P1 tickets.
The supported devices are listed below:
Desktops & laptops
Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
Printer queue and break/fix coordination
iOS devices
Android devices, where applicable for Mobile Device Management
Enterprise software part of Company’s standard workplace image (desktop and laptop)
Provides meeting support and assistance with the use of AV hardware.
Set up and install A/V equipment such as projectors, TV’s, speakers, microphones, and cameras.
Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces user-serviceable parts on A/V equipment.
Network Support :
Implement, and maintain LAN and WAN infrastructure for enterprise-level networks.
Configure and troubleshoot routing and switching protocols such as OSPF, BGP, EIGRP, VLAN, and STP.
Collaborate with remote cross-functional teams to develop network solutions that meet business requirements.
Provide offshore RIG support and resolve network-related issues for clients and end-users in a timely manner.
Manage cable infrastructure, including planning, installation, labeling, and documentation.
Maintain and administer network security measures, including firewalls, VPN, and access control.
Oversee data center network management, including rack and equipment management, power and cooling optimization
Deploy, and manage secure guest and enterprise wireless (WiFi), ensuring reliable connectivity and adherence to industry standards and best practices, such as implementing strong authentication, encryption, and access control policies.
Utilize ServiceNow ticket management system to efficiently track, prioritize, and resolve network-related issues, ensuring timely resolution and effective communication with stakeholders.
Possess specialized offshore rig training and certifications, including HUET (Helicopter Underwater Escape Training) to ensure compliance with safety regulations in the Gulf of Mexico.
Must successfully complete the required driver's test and possess a valid driver's license to operate vehicles on offshore rigs in the Gulf of Mexico as well as in drilling areas in North Dakota.
Demonstrated ability to navigate and adhere to strict safety protocols in high-risk environments, including familiarity with HSE (Health, Safety, and Environment) procedures specific to offshore rig operations and land drilling sites.
Field Services Support shall assist with Severity 1 problems and travel to onsite location when required
Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.
Cisco Meraki Access Switches, Juniper EX series
Cisco 8000 series Routers
Palo Alto Firewalls
Cisco Core 9400/9500 Switches
WAN optimization and QoS implementation
DNAC appliance
Note :
ONSITE .
The role is based in Houston and involves occasional travel to offshore rig locations in the Gulf of Mexico.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Rajkamal Krishnamoorthy, Phone No : 847-461-3635, Email: staffing10@viva-it.com
VIVA USA INC. 3601 Algonquin Road, Suite 425 Rolling Meadows, IL 60008 staffing10@viva-it.com | http://www.viva-it.com