Property Manager

Job Description Job Description COMPANY BACKGROUND: Völker and our affiliated companies are expanding rapidly to support an unwavering commitment to making housing affordable nationwide. Our core focus is clear: bring high-quality, affordable housing to better places and better people. As a developer that is an owner-operator of its properties, we pride ourselves in providing the right solutions to Communities we serve and fostering long-term relationships with our partners. POSITION SUMMARY: The Property Manager (PM) is responsible for managing property operations, resident relations, maintenance, and financial objectives. Reporting to the Regional Manager, the PM may supervise additional site staff as needed. The primary objective of the Property Manager is to ensure accountable management of overall property performance, achieving or exceeding key performance indicators, and maintaining meticulous upkeep, demonstrating exceptional customer service all while aligning with the company’s mission, vision, and values. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Responsible for managing property performance, ensuring optimal occupancy rates, resident satisfaction, timely rent collection, compliance with regulations, effective asset management, budget management and fostering employee retention. Conduct regular property inspections to maintain compliance with health, safety, and aesthetic standards. Execute marketing and leasing strategies to maximize occupancy and rental income. Ensure compliance with Fair Housing regulations and company policies. Comply with leasing requirements established by different funding sources and agencies including LIHTC, HCD, HUD, HOME, AHP, 811, etc. Accountable for achieving key performance indicator requirements including occupancy, delinquency, recertification, maintenance, resident retention, and financial goals. Process all applications for prospects and residents, including move-ins and recertifications, and submit them to compliance for final determination according to company standards. Coordinate unit turns, work orders, and property needs with maintenance staff to ensure the quality and timeliness of work completion and resident satisfaction. Submit weekly and monthly reporting as required. Assist in the creation of property’s budget annually. Assess and enforce rent collection guideless per company policy. Daily walk-through of all common areas and grounds. Walk all common areas and grounds daily to ensure curb-appeal and complete necessary unit inspections as required. Obtain bids with key vendors and trade partners as necessary. Manage accounts receivable and ensure adherence to collection policies. Monitor property expenditures to stay within budget guidelines and optimize capital expenditure impact. Handle tenant concerns and inquiries professionally and promptly. Uphold our commitment to superior multifamily housing and customer service. Demonstrate strong leadership, multitasking, and time management skills. Work other departments as needed (e.g., accounting, asset management, compliance). Other duties as assigned. MINIMUM SKILLS AND ABILITIES: Experience: High school diploma or equivalent required. At least 2 years of relevant work experience required. Supervisory and LIHTC/Affordable housing experience preferred. Exceptional leadership, conflict resolution and customer service skills. Computer Skills: Proficiency with Microsoft applications (Teams, OneDrive, OneNote, Outlook, Word, Excel, PowerPoint, etc.). Yardi, Adobe, and comfort generally with databases and web-based platforms preferred. Other Skills: Professional appearance and demeanor with high ethical standards and professional integrity. Outstanding organizational skills, strong attention to detail, strong interpersonal skills, ability to multi-task and meet deadlines under pressure, and the desire and ability to work in a fast-paced, team-oriented environment required. Effective verbal communication with customers, residents or employees. Active participation in group meetings, training sessions and performance reviews. Ability to succinctly and promptly report on key performance indicators (KPIs). Commitment to company’s mission, vision, and values. Self-motivated with the ability to work independently. Valid driver’s license and proof of insurance required. Ability to travel if managing multiple locations. Accommodations: Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.