Stanford Health Care
Director of Operational Excellence (Non Clinical Operations)
Stanford Health Care, Palo Alto, California, United States, 94306
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Day - 08 Hour (United States of America)
Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) vision is to heal humanity through science and compassion, one patient at a time. As part of the Facilities Services & Planning (“FS&P”) division, Hospitality Services plays a critical role in helping Stanford Health Care accomplish this vision. With a fast-paced and lean culture that focuses on people engagement and continuous improvement, Hospitality Services aims to provide best-in-class service to impact the Patient Experience.
Hospitality Services is comprised of six non-clinical departments operating at the Palo Alto campus, Environmental Services, Food Services, Facilities Management, Patient Transport & Equipment Management, and Operational Excellence.
The Director of Operational Excellence (Non Clinical Operations) drives the execution of strategic initiatives, projects, and programs in alignment with SHC’s operational plan to improve Quality, Patient Experience, Employee Engagement and Financial Strength. Monitors key performance indicators for the business unit and serves as a key advisor to Hospitality Services senior leadership in the development of performance improvement initiatives. Fosters a data-driven approach to decision making. Establishes and maintains standard operating procedures and leads innovation projects driving operational efficiencies and leading-edge care.
Embrace the opportunity to transform healthcare, solve complex challenges, and lead a high-performing team focusing on healing humanity through science and compassion, one patient at a time.
For qualifications, skills, and education, and more details, refer to the job description below.
This is a Stanford Health Care job.
A Brief Overview
The Director of Operational Excellence has broad oversight for all departmental programs within a business unit including identification, development, progress tracking and outcome reporting. In addition to any newly identified programs, standard required programs are: Quality and Compliance, Employee Engagement, Recruitment and Onboarding, employee specific needs such as CiCare, Workplace Safety, Patient Experience, Contract Management and New Software Implementation. Efficiency of operations across all departments will be demonstrated. With strong focus in leadership, strategy execution and innovation, this critical member of the business unit leadership team serves as a key advisor to the Executive Director/Administrative Director to ensure the integrity of the business unit services while meeting the business objectives of the organization.
Locations
Stanford Health Care
What you will do
Sets vision for and leads department priorities.
Partners with Executive Director/Administrative Director in short and long range planning activities that align with the SHC operational plan, incorporate innovation and new technologies and promote the individual needs of each business unit.
Acts in an advisory role to all departments, programs, staff and leaders.
Maintains a Master Program Schedule (FACI) and regularly reports on progress to all Senior leaders.
Develops an Annual Report.
Leads recruiting, onboarding and hosting of events ensuring adequate staffing levels to support daily operations.
Leads Quality and Compliance programs ensuring safe, best in class care for patients, staff and visitors as applicable.
Oversees contract administration needs including initiation, vendor performance and financial oversight.
Partners with Business Operations and Strategic Initiatives (“BOSI”) & leadership to prepare budgets, monitor FTE variances, track financial outcomes and make recommendations.
Implements, oversees and continuously improves systems, processes and standard work to drive the successful management of operations.
Facilitates effective communication across the enterprise. Builds, develops and grows business relationships with stakeholders and vendors.
Supports professional growth of direct reports through identification of learning needs, designing developmental plans, and facilitating learning opportunities.
Coaches, mentors, and motivates direct reports in order to meet business unit program goals.
Education Qualifications
Job requires a Bachelor’s degree in a work-related discipline/field from an accredited college or university. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position. Required
Master's Degree Preferred
Experience Qualifications
Six+ (6+) years of progressively responsible and directly related work experience Required
Required Knowledge, Skills and Abilities
Basic knowledge of project management methodologies to lead project teams; write in a clear and understandable manner.
Understands extremely complex verbal or written instructions.
Must be well organized and systematic in work processes, possess excellent communication and collaboration skills; ability to multi-task and handle multiple priorities while managing aggressive deadlines.
Ability to delegate assignments and share decision-making with team members as appropriate.
Must have strong leadership skills and be able to lead project teams, exercising strong interpersonal skills.
Ability to communicate effectively, both orally and in writing
Ability to develop, implement and evaluate efficient and cost-effective methods for construction, repair and/or maintenance projects as applicable
Ability to establish the strategic direction and business plans for a functional group
Ability to manage complex projects and resources (people, costs, time)
Ability to plan, organize and manage building operational services; develop, implement and evaluate a variety of building and operation systems and preventative maintenance programs
Ability to research regulations, procedures or technical reference materials relating to building maintenance
Ability to strategize, plan and implement change
Ability to work effectively both as a team player and leader
Knowledge of business practices to prepare bid specification, negotiate agreements and administer contracts
Knowledge of materials methods and principles used in the maintenance of hospital, clinic and office building installations and systems
Knowledge of principles and practices of organization, administration, fiscal and personnel management
Knowledge of project management processes and systems
Physical Demands and Work Conditions
Blood Borne Pathogens
Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
#LI-MH2
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $76.90 - $101.91 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.
Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .
Day - 08 Hour (United States of America)
Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) vision is to heal humanity through science and compassion, one patient at a time. As part of the Facilities Services & Planning (“FS&P”) division, Hospitality Services plays a critical role in helping Stanford Health Care accomplish this vision. With a fast-paced and lean culture that focuses on people engagement and continuous improvement, Hospitality Services aims to provide best-in-class service to impact the Patient Experience.
Hospitality Services is comprised of six non-clinical departments operating at the Palo Alto campus, Environmental Services, Food Services, Facilities Management, Patient Transport & Equipment Management, and Operational Excellence.
The Director of Operational Excellence (Non Clinical Operations) drives the execution of strategic initiatives, projects, and programs in alignment with SHC’s operational plan to improve Quality, Patient Experience, Employee Engagement and Financial Strength. Monitors key performance indicators for the business unit and serves as a key advisor to Hospitality Services senior leadership in the development of performance improvement initiatives. Fosters a data-driven approach to decision making. Establishes and maintains standard operating procedures and leads innovation projects driving operational efficiencies and leading-edge care.
Embrace the opportunity to transform healthcare, solve complex challenges, and lead a high-performing team focusing on healing humanity through science and compassion, one patient at a time.
For qualifications, skills, and education, and more details, refer to the job description below.
This is a Stanford Health Care job.
A Brief Overview
The Director of Operational Excellence has broad oversight for all departmental programs within a business unit including identification, development, progress tracking and outcome reporting. In addition to any newly identified programs, standard required programs are: Quality and Compliance, Employee Engagement, Recruitment and Onboarding, employee specific needs such as CiCare, Workplace Safety, Patient Experience, Contract Management and New Software Implementation. Efficiency of operations across all departments will be demonstrated. With strong focus in leadership, strategy execution and innovation, this critical member of the business unit leadership team serves as a key advisor to the Executive Director/Administrative Director to ensure the integrity of the business unit services while meeting the business objectives of the organization.
Locations
Stanford Health Care
What you will do
Sets vision for and leads department priorities.
Partners with Executive Director/Administrative Director in short and long range planning activities that align with the SHC operational plan, incorporate innovation and new technologies and promote the individual needs of each business unit.
Acts in an advisory role to all departments, programs, staff and leaders.
Maintains a Master Program Schedule (FACI) and regularly reports on progress to all Senior leaders.
Develops an Annual Report.
Leads recruiting, onboarding and hosting of events ensuring adequate staffing levels to support daily operations.
Leads Quality and Compliance programs ensuring safe, best in class care for patients, staff and visitors as applicable.
Oversees contract administration needs including initiation, vendor performance and financial oversight.
Partners with Business Operations and Strategic Initiatives (“BOSI”) & leadership to prepare budgets, monitor FTE variances, track financial outcomes and make recommendations.
Implements, oversees and continuously improves systems, processes and standard work to drive the successful management of operations.
Facilitates effective communication across the enterprise. Builds, develops and grows business relationships with stakeholders and vendors.
Supports professional growth of direct reports through identification of learning needs, designing developmental plans, and facilitating learning opportunities.
Coaches, mentors, and motivates direct reports in order to meet business unit program goals.
Education Qualifications
Job requires a Bachelor’s degree in a work-related discipline/field from an accredited college or university. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position. Required
Master's Degree Preferred
Experience Qualifications
Six+ (6+) years of progressively responsible and directly related work experience Required
Required Knowledge, Skills and Abilities
Basic knowledge of project management methodologies to lead project teams; write in a clear and understandable manner.
Understands extremely complex verbal or written instructions.
Must be well organized and systematic in work processes, possess excellent communication and collaboration skills; ability to multi-task and handle multiple priorities while managing aggressive deadlines.
Ability to delegate assignments and share decision-making with team members as appropriate.
Must have strong leadership skills and be able to lead project teams, exercising strong interpersonal skills.
Ability to communicate effectively, both orally and in writing
Ability to develop, implement and evaluate efficient and cost-effective methods for construction, repair and/or maintenance projects as applicable
Ability to establish the strategic direction and business plans for a functional group
Ability to manage complex projects and resources (people, costs, time)
Ability to plan, organize and manage building operational services; develop, implement and evaluate a variety of building and operation systems and preventative maintenance programs
Ability to research regulations, procedures or technical reference materials relating to building maintenance
Ability to strategize, plan and implement change
Ability to work effectively both as a team player and leader
Knowledge of business practices to prepare bid specification, negotiate agreements and administer contracts
Knowledge of materials methods and principles used in the maintenance of hospital, clinic and office building installations and systems
Knowledge of principles and practices of organization, administration, fiscal and personnel management
Knowledge of project management processes and systems
Physical Demands and Work Conditions
Blood Borne Pathogens
Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
#LI-MH2
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $76.90 - $101.91 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.
Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .