Apple
Global Vendor Strategy Supplier PMO Manager
Apple, Austin, Texas, us, 78716
Global Vendor Strategy Supplier PMO Manager
Austin,Texas,United States
Support and Service
At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impact with our customers. Building this environment starts with you! The AppleCare Global Vendor Strategy (GVS) team is seeking a Supplier Project Management Office (SPMO) Manager to support our global AppleCare Support operations. The SPMO Manager will contribute to the effective oversight and evolution of our Supplier-centric project catalog and working with the regional GVS Direction and Planning teams to support Supplier portfolio initiatives. This includes overseeing the coordination of a global team of Implementation Project Managers, ensuring the successful execution of supplier-centric projects, adhering to globally consistent processes and targeted timelines, and producing high-quality deliverables. The SPMO Manager role is crucial in driving efficiency, standardization, and excellence in Supplier-centric project management practices across each AppleCare region. This role is focused on coordinating project related activities between the GVS Direction & Planning teams, regional Partner Operation Management teams, various Support Enablement teams, and the AppleCare outsourced contact center Suppliers. This role will focus on developing and standardizing process across all regions and coordinating the migration to Wrike as central tool supported by standardized processes. The SPMO Manager will report to the Global Vendor Strategy Group Senior Manager.
Description
The SPMO Manager will be responsible for ensuring the successful initiation, planning, design, execution, monitoring, controlling, and closure of projects across all regions through a team of Implementation Project Managers. This role requires a strategic thinker, a willingness to get deep into the details, exceptional interpersonal skills, a proven track record in project management, and experience in supplier management, either within or outside of Apple. The SPMO Manager will proactively manage risks by identifying potential challenges and developing contingency plans to mitigate them, lead project change initiatives, ensuring smooth transitions and minimal disruptions to stakeholders. Effectively communicate project expectations, updates, and risks to stakeholders at various levels, ensuring alignment and timely feedback.
Minimum Qualifications
Bachelor's Degree, or equivalent experience
5+ years people management experience with a history of creating and fostering an inclusive work environment
5+ years project management experience with a focus on implementing complex projects in a supplier environment
Demonstrated ability building and maintaining relationships with suppliers
Excellent oral & written communication skills and ability to navigate at multiple levels of engagement including senior level audience
Able to cut through ambiguity and focus on what’s critical to drive what truly matters
Solid understanding of contact center operations and infrastructure
Passionate about for the customer and advisor experience.
Able to travel approximately 1-2 times per quarter, sometimes more
Key Qualifications
Preferred Qualifications
Experience in technical support or customer care contact center operations.
Experience using influencing skills and working with internal and external stakeholders.
Ability to work well with business owners to understand business needs and objectives
Ability to work autonomously, and to collaborate optimally with a peer group
PMP Certification a plus
PMI Agile Certified a plus
Experience with Wrike
Experience with JIRA
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Austin,Texas,United States
Support and Service
At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impact with our customers. Building this environment starts with you! The AppleCare Global Vendor Strategy (GVS) team is seeking a Supplier Project Management Office (SPMO) Manager to support our global AppleCare Support operations. The SPMO Manager will contribute to the effective oversight and evolution of our Supplier-centric project catalog and working with the regional GVS Direction and Planning teams to support Supplier portfolio initiatives. This includes overseeing the coordination of a global team of Implementation Project Managers, ensuring the successful execution of supplier-centric projects, adhering to globally consistent processes and targeted timelines, and producing high-quality deliverables. The SPMO Manager role is crucial in driving efficiency, standardization, and excellence in Supplier-centric project management practices across each AppleCare region. This role is focused on coordinating project related activities between the GVS Direction & Planning teams, regional Partner Operation Management teams, various Support Enablement teams, and the AppleCare outsourced contact center Suppliers. This role will focus on developing and standardizing process across all regions and coordinating the migration to Wrike as central tool supported by standardized processes. The SPMO Manager will report to the Global Vendor Strategy Group Senior Manager.
Description
The SPMO Manager will be responsible for ensuring the successful initiation, planning, design, execution, monitoring, controlling, and closure of projects across all regions through a team of Implementation Project Managers. This role requires a strategic thinker, a willingness to get deep into the details, exceptional interpersonal skills, a proven track record in project management, and experience in supplier management, either within or outside of Apple. The SPMO Manager will proactively manage risks by identifying potential challenges and developing contingency plans to mitigate them, lead project change initiatives, ensuring smooth transitions and minimal disruptions to stakeholders. Effectively communicate project expectations, updates, and risks to stakeholders at various levels, ensuring alignment and timely feedback.
Minimum Qualifications
Bachelor's Degree, or equivalent experience
5+ years people management experience with a history of creating and fostering an inclusive work environment
5+ years project management experience with a focus on implementing complex projects in a supplier environment
Demonstrated ability building and maintaining relationships with suppliers
Excellent oral & written communication skills and ability to navigate at multiple levels of engagement including senior level audience
Able to cut through ambiguity and focus on what’s critical to drive what truly matters
Solid understanding of contact center operations and infrastructure
Passionate about for the customer and advisor experience.
Able to travel approximately 1-2 times per quarter, sometimes more
Key Qualifications
Preferred Qualifications
Experience in technical support or customer care contact center operations.
Experience using influencing skills and working with internal and external stakeholders.
Ability to work well with business owners to understand business needs and objectives
Ability to work autonomously, and to collaborate optimally with a peer group
PMP Certification a plus
PMI Agile Certified a plus
Experience with Wrike
Experience with JIRA
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .