Customer Service Job at ResourceMFG in Jacksonville

summary Resourcemfg is looking for a Customer Service Representative in Rochester Hills! Pay Rate: 40k-50k Salary Shift:8:30 AM - 5:00 PM Monday-Friday Responsibilities: Handle customer inquiries and enter incoming orders Provide information about our product line Troubleshoot and resolve product issues and concerns Process formal quotes Assisting Outside Sales Professionals with customer related issues and opportunities Answer phone calls assisting customers with placing orders and answering product questions Follow up on orders awaiting approval and payment Work with warehouse team to manage issues at time of order processing. required-skills: Qualifications: Previous experience in business to business customer service, sales, or other related fields Ability to build rapport with repeat customer Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Enjoy in office environment and working as part of a team Previous customer service experience in B2B or distribution preferred ERP experience is helpful, not required Experience: Customer Service:1 year (Required)