Customer Service Manager Job at GTN LLC in Orlando

International Travel Solutions is seeking an experienced and customer-focused Customer Service Manager to lead and inspire our customer service team in delivering exceptional experiences to our clients. The ideal candidate will have a strong background in handling and resolving customer service problems, expertise in travel booking, and a knack for problem-solving. This role involves overseeing call monitoring, improving service quality, and ensuring efficient booking processes.

$50,000 DOE

• Problem Solving: Address complex customer issues with tact and efficiency, maintaining high satisfaction levels.
• Booking Assistance: Manage escalations and support the team in handling reservations, modifications, and cancellations to provide a smooth booking experience.
• Monitor Quality Standards: Regularly review calls, emails, and chat interactions to ensure the highest quality of service is maintained.
• Collaborate Cross-Functionally: Work closely with other departments, such as Sales and Marketing, to align customer service initiatives with business goals.
• Feedback Loop: Collect, analyze, and share customer feedback to continuously improve our services and address customer pain points.

• Experience: 3+ years of experience in a customer service and/or management role, preferably in the travel or hospitality industry.
• Skills: Strong problem-solving abilities and hands-on experience with travel booking systems (e.g., Amadeus, Sabre).
• Communication: Excellent verbal and written communication skills with experience in call monitoring and quality assurance.
• Tech-Savvy: Comfortable using customer service and booking software, CRM platforms, and analytics tools.
• Flexibility: Willingness to adapt to different time zones if needed and manage a diverse team.

GTN LLC is a reputable company with over 18 years of experience in booking travel for members. Hotels, condos, cruises, private rentals, car rentals and airfare are all available to members in our club and we provide wholesale discounts for all types of bookings.

We are hired to handle customer service, billing, booking management as well as resolve problems for other companies members in the travel sphere.