Customer Service Rep Job at Apex Waste Solutions in Woodland Park

Job Title: Customer Service and Satisfaction Representative

Job Type: Full-Time

About Us

We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.

Job Summary

The Customer Service and Satisfaction Representative will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. This role requires a proactive approach to customer service, effective communication skills, and the ability to handle a variety of tasks in a fast-paced environment. The ideal candidate will have a customer-centric attitude and experience in the waste management industry or a related field.

Key Responsibilities

1. Customer Interaction:

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Provide information about services, billing, and policies.
• Address customer complaints and concerns, working towards swift and effective resolutions.

2. Issue Resolution:

• Handle escalated customer issues and follow up to ensure resolution.
• Coordinate with other departments to resolve service issues and improve customer satisfaction.
• Track and document customer interactions and resolutions.

3. Customer Satisfaction:

• Conduct customer satisfaction surveys and gather feedback.
• Identify trends and common issues to suggest improvements to services and processes.
• Implement initiatives to enhance the customer experience.

4. Account Management:

• Assist customers with account setup, changes, and cancellations.
• Process billing inquiries and payments.
• Update customer records and ensure accuracy of information.

5. Reporting and Analysis:

• Maintain detailed records of customer interactions and transactions.
• Prepare reports on customer service activities and satisfaction metrics.
• Analyze data to identify areas for improvement and report findings to management.

6. Compliance and Safety:

• Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
• Promote a culture of safety and compliance within the team.

7. Other job-related duties as assigned.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor's degree in business, Communication, or a related field preferred.
• Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in customer service software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.