Customer Service Representative Job at NGM Marketing in Richmond

Next Generation Marketing is seeking someone a bright and motivated candidate to add value to our retail marketing and customer service teams! We have a robust history of driving successful marketing and promotions strategies that have always taken our client’s footprint to the next level. The primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

Are you ready to make a serious move up the ladder in your professional growth? LOOK NO FURTHER! We are here and ready to hire, train, and develop someone into a dynamic and consistent Sales and Customer Service Representative.

Responsibilities of the Customer Service Representative:

• Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
• Keeping a record of customer interactions, processed orders, and service schedules
• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
• Managing a team of Junior Customer Service Representatives

Qualities and Qualifications of the Customer Service Representative:

• A high school diploma
• At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant
• Ability to recognize, apply and explain your product or service knowledge
• Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
• An effective problem solver
• Outgoing personality with a passion for helping others
• Passion for increasing in-person hospitality skill set to build better relationships
• Excellent communications skills

Please note, this is a full-time position that requires working on-site at specific retail locations throughout the East Bay. Upon completion of training, we offer a base pay with the opportunity to earn additional commissions based on personal performance. The average pay for our entry level associates is $800-$1600 per week. 

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