Customer Service Representative Job at Doug Johnson - State Farm Agency in Hammo

Doug Johnson - State Farm Agency, located in Hammond, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

You will receive:

• Salary plus Bonus
• Paid Time Off (vacation and personal/sick days)
• 40(k) after one year of employment
• Life Insurance
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Property Casualty license (required)
• Life and Health license (required)
• Prior related State Farm customer service experience preferred
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer