Mavens Marketing Group is hiring: Customer Service Representative in Wilmington

Mavens Marketing Group is looking for a customer service representative to join our team in our Wilmington, DE office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Build relationships with new clients, team members, and upper-level management
• Execute direct marketing campaigns within partnered retailers
• Grow our client's brand awareness in local markets Interact with customers and provide customer service daily
• Accurately qualify and inform each potential new customer
• Track personal and team sales goals

Requirements:

• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Experience working with customers and/or teams
• Goal-oriented with a student mentality
• Works well with a team, but also self-manages at a high level
• Adaptable Leadership capabilities

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