Customer Service Representative Job at Marclef Agency in Perry

At Marclef Agency, we are committed to providing exceptional insurance solutions and unparalleled customer service. As a growing company with a reputation for integrity and professionalism, we are looking to expand our team with a dedicated Customer Service Representative.

We are seeking a motivated and personable Customer Service Representative to join our dynamic team. This role is perfect for individuals who excel in customer interaction and possess a strong understanding of insurance products and services. The ideal candidate will have excellent communication skills, a positive attitude, and a commitment to delivering outstanding service.

Hourly Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

Office Snacks & Coffee

Paid Holidays

• Provide accurate information about insurance products and services.
• Process policy changes, claims, and other requests with attention to detail.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Maintain up-to-date knowledge of insurance products, industry trends, and company policies.
• Collaborate with team members to ensure a seamless customer experience.Responding to client inquiries via phone, email, and in person.
• Reviewing policy coverage and ensuring clients understand their insurance options
• Providing quotes and assisting with policy sales.
• Resolving client issues and complaints promptly and professionally.

• Must hold, or attain, a valid state insurance license (Property & Casualty).
• Prior experience in customer service, preferably in an insurance setting.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software is desirable.
• A customer-focused mindset with problem-solving abilities.