Customer Service Representative Job at GFF Career Page in La Puente

Description:

GENERAL SUMMARY

This is an hourly position in City of Industry, CA that reports to the VP of Sales & Marketing. Ensures excellent service standards & maintaining high customer satisfaction by acting as a liaison.

SCOPE OF JOB FUNCTION:

• Receive, process, & acknowledge customer orders via EDI.
• Review availability of stock & shipping dates.
• Manage & resolves customer complaints & concerns.
• Maintain liaison with other departments for order completion & shipment.
• Resolve customer inquiries in a timely manner.
• Collaborate with Accounts Receivable on sales order invoicing & discrepancy investigation.
• Prepare & request Return Authorizations as appropriate.
• Knowledge of product line, prices, transit times, & customer agreements.
• Establish & maintain a positive working relationship with customers, warehouse team, Sales representatives, Brokers, & inner office departments.
• Take responsibility to service assigned accounts & understand requirements of each customer.
• Provide excellent customer service & build customer satisfaction.
• Provide ongoing feedback to other departments & management.
• Process sample order to be shipped to customers.
• Maintain sales orders files by customer & ship date.
• Assist with recall & traceability exercises.
• Prepare Reports on weekly/daily basis.
• Backup to receptionist/front desk.
• Other duties as assigned.

Requirements:

SKILLS/KNOWLEDGE/EXPERINCE

REQUIRED:

• Must have High School Diploma or GED equivalent.
• 3-5 years’ minimum related customer service experience.
• Excellent communication & listening skills.
• Possess time management skills & the ability to prioritize in a demanding environment.
• Competent computer skills that include Microsoft Office, ERP systems.
• Ability to multi-task & detail oriented.
• Must have good written & verbal communication skills.
• Strong phone presence with a great attitude.

DESIRED:

• A.A. Degree preferred.
• Knowledge of manufacturing environment & practices.