Customer Service Representative Job at Scott Goodman Insurance in Henderson

Benefits:

• Paid time off

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with Property and Casualty insurance products.

Responsibilities

• Manage busy phone lines and assist customer questions via email, and in-person
• Assist clients with new quotes, updating policies, billing, payments, and other services
• Answer customer inquiries, complaints, and resolve issues
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Filing
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service
• Demonstrates positive self-motivation

Qualifications

• Must have Knowledge of Property & Casualty insurance products
• High school diploma/GED required, Bachelors degree preferred
• Excellent customer service skills
• Excellent communication skills: written, verbal, and listening
• Detail oriented
• Highly organized with strong time management skills
• Familiarity with Microsoft Office, Outlook, and other software applications
• Bilingual (not required)