Customer Service Advisor Job at Barker and Sons Plumbing in Orange

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Compensation:

19.00 - 22.00 hourly

Responsibilities:

• Create records of customer interactions and follow up to ensure all questions have been answered
• Respond to customer inquiries, product and service questions, and customer complaints
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Regularly meet with sales lead to receive the newest service and product knowledge
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary

Qualifications:

• Must have graduated high school, received a G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills
• Previous work in a customer-facing position

About Company

About Us:

Barker and Sons Plumbing & Rooter is a dedicated team of professionals that’s been serving Orange County since 1983. We’ve grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we’ve got great people.”

• Professional advancement through sponsored training and continuous development.
• Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage.
• 401(k) with a 4% match.
• Paid time off, paid holidays, and adaptable schedules.
• Company-provided service truck, tablet, and uniforms.
• Company-wide family events.