Senior Public Safety Dispatcher

Salary : $121,124.64 - $147,376.32 AnnuallyLocation : San JoseJob Type: Full-TimeJob Number: 202300646Department: Fire DepartmentOpening Date: 09/12/2024Closing Date: 9/30/2026 11:59 PM PacificOur diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the DepartmentThe San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including, residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies. For additional information visit click Click for information about the Fire Communications Division.Click for the California Equal Pay ActPlease note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose's website at www.sanjoseca.gov/citycareersThis position is open until filled with the second review date of Thursday, November 14, 2024 Position DutiesThe San José Fire Department (SJFD) is seeking to fill multiple Senior Public Safety Dispatcher positions in the Communications Division. Senior Public Safety Dispatchers (Senior PSDs) are responsible for supervising a team of Public Safety Radio Dispatchers (PSRDs) assigned to a shift in the Communications Center. PSRD is the journey-level class for public safety dispatching within the City of San José wherein incumbents are required to handle the full range of telephone answering and dispatch functions.Responsibilities of the Senior PSD include, but are not limited to the following:Supervising PSRDs, including approving time-off and other scheduling requests in accordance with the established guidelines.Assigning PSRDs to work the various dispatch positions within the Communications Center. Conducting training sessions and drills to maintain the efficiency and coordination of their assigned team. Evaluating the performance of team members and giving frequent feedback to subordinates.Preparing written training evaluations and performance appraisals.Investigating and responding to resident, department, and allied agency concerns or complaints.Coordinating with Chief Officers in the field regarding matters affecting department operations.Performing additional support tasks when assigned to an administrative role in the Operations Unit, Training Unit, Quality Improvement Unit, or Systems Support Unit. Performing all duties of the PSRD classification.This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. The starting salary will be determined by the selected candidate's qualifications and experience. In addition to the salary, employees in the Senior Public Safety Dispatcher classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay.Salary range(s) for this classification is/are:$115,356.80 - $140,358.40 (pensionable) $125,450.52 - $152,639.76 (including non-pensionable and certification pay)Minimum QualificationsEducation and ExperienceCompletion of high school or equivalent (General Education Development (GED) Test or California Proficiency Certificate) AND three (3) years of experience answering, processing, and dispatching emergency requests from the public for law enforcement, fire department, or emergency medical services resources. Required Licensing (such as driver's license, certifications, etc.)Possess a valid State of California driver's license.Must possess within three (3) months of employment and maintain the Emergency Medical Dispatch and Emergency Fire Dispatch certification through the International Academies of Emergency Dispatch. Other QualificationsThe ideal candidate will possess the following competencies, as demonstrated in past and current employment history.Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.Ability to provide direct supervision to subordinates by establishing realistic priorities within available resources, assigning work functions to others appropriately, and ensuring adherence to applicable policies and procedures.Ability to coach subordinates by providing guidance, opportunities, and motivation to improve employee's capabilities.Ability to use appropriate interpersonal styles and methods to resolve conflict between two or more people.Ability to display initiative by exhibiting resourceful behaviors, anticipating possible problems and being proactive.Building Trust - Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.Please ensure your availability on the dates listed, as alternate dates may not be available. Internal candidates will be granted leave time (if needed) to participate in the selection process but must participate off-duty.Tentative Timeline for the first review *subject to changeReview of Application- October 14, 2024Candidates not currently employed as a PSRD with San José Fire Department: CritiCall exam (online) - October 23 - 30, 2024Assessment Center - which may include written, practical, and/or scenario exercise(s) and/or an oral board-style interview - Week of November 18, 2024Selection Interview -week of December 2, 2024Candidates not currently employed as a PSRD with San José Fire Department: Background investigation - Week of December 9, 2024Candidates not currently employed as a PSRD with San José Fire Department: Conditional Job Offer subject to medical, psychological evaluation, and polygraph -week of January 27, 2025 Formal Job Offer a. Internal candidate - week of December 9, 2024 b. External candidate - week of March 24, 2025If you have questions about the duties of these positions, the selection or hiring processes, please contact Lorena Diez at lorena.diez@sanjoseca.gov.Additional Information:Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.Please note that applications are currently not accepted through CalOpps or any other third party job board application system.This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's for detailed information on coverage, cost, and dependent coverage.For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.01 What is the highest level of education you have completed? High School Diploma or the equivalent (GED) College (1 to 29 semester units/ 1 to 44 quarter units) College (30 to 59 semester units/ 45 to 89 quarter units) College (60 to 89 semester units/ 90 to 134 quarter units) College (90 to 119 semester units/ 135 to 179 quarter units) College (120 or more semester units/ 180 or more quarter units) Associate's Degree Bachelor's Degree Master's Degree Doctoral Degree Other None of the above 02 How many years of experience do you have answering, processing, and dispatching emergency requests from the publicfor law enforcement, fire department, or emergency medical services resources (equivalent to a Public Safety RadioDispatcher with the City of San José?? Please Note: One year of Full-Time experience = 2080 Hours Less than three (3) years Three (3) years or more 03 This position requires a State of California Driver's License. Please select the applicable option that best describes your driver's license, or your ability to possess a valid driver's license. State of CA, Class A Driver's License State of CA, Class B Driver's License State of CA, Class C Driver's License I do not possess a State of California Driver's License but, I can obtain one. I do not possess a State of California Driver's License and I cannot obtain one 04 The Senior Public Safety Dispatcher position requires that you possess and maintain the Emergency Medical Dispatchand Emergency Fire Dispatch certification through the International Academies of Emergency Dispatch. Please specifythe certifications that you possess (select all that apply) Emergency Medical Dispatch through the International Academies of Emergency Dispatch Emergency Fire Dispatch certification through the International Academies of Emergency Dispatch I do not possess any of the required certifications; however, I acknowledge that I am required to obtain thecertification within three (3) months from my date of hire 05 Please describe your experience answering, processing, and dispatching emergency requests from the public for lawenforcement, fire department, or emergency medical services resources. (TEXT ANSWER) Please include the following inyour response: •Job Title •Name of Organization/Agency •Dates of Employment •Average Hours worked per Week •7/18/24, 11:19 AM Job Bulletinhttps://www.governmentjobs.com/careers/sanjoseca/jobs/newprint/4585750 5/6Description of Specific Job Duties and Responsibilities NOTE: Your response must be consistent with your work historyand MUST include ALL the information listed above. 06 Please indicate your overall level of proficiency using Microsoft Outlook and/or Microsoft Outlook 365. EXPERT - could teach others how to use HIGHLY PROFICIENT - comfortable with more complex aspects and features of the program PROFICIENT - able to use basic features of the program only NONE - no experience 07 Please indicate your overall level of proficiency using Microsoft Excel. EXPERT - could teach others how to use HIGHLY PROFICIENT - comfortable with more complex aspects and features of the program PROFICIENT - able to use basic features of the program only NONE - no experience 08 Please indicate your overall level of proficiency using Microsoft Word. EXPERT - could teach others how to use HIGHLY PROFICIENT - comfortable with more complex aspects and features of the program PROFICIENT - able to use basic features of the program only NONE - no experience Required Question