BREC, LA
IT Coordinator - Park Operations
BREC, LA, Baton Rouge, Louisiana, us, 70873
Salary:
$19.62 Hourly
Location :
Baton Rouge, LA
Job Type:
Full Time Non-Exempt
Job Number:
ITCPO2024
Department:
Park Operations
Opening Date:
10/25/2024
Closing Date:
11/29/2024 4:59 PM Central
FLSA:
Non-Exempt
General Summary
The IT Coordinator works as a support specialist under the direction of the Administrative Services & Records Manager. The IT Coordinator coordinate and assist with the management of databases, performing basic troubleshooting, and training end-users for the Park Operations' software
Requirements and Job Specifications
Education Required:
Graduation from an accredited 4 year college or university.
Area of Study (Major) Required:
Computer science, Information Systems and Decision Sciences (ISDS), Management Information Systems (MIS) or related technical field.
Certification(s) Preferred:
Microsoft Certified Trainer.
License(s) Required:
Valid LA Driver's License.
Years Relevant Work Experience Required:
Over 1 year up to three years of experience in IT, Computer Science or Systems Analysis. Equivalent combination of education and experience will be considered.
Years Relevant Work Experience Preferred:
5 or more years related experience.
Knowledge, Skills and Abilities:
Strong knowledge of Microsoft Office Word, PowerPoint & Excel Knowledge of database management Skill in introductory training & instruction of end users High in customer service and the ability to deal with the public with tact and courtesy. Ability to troubleshoot and repair issues with all electronic items working with POS Ability to provide service desk support /remote support for all Park Operations POS software workstations Ability to quickly learn BREC policies and procedures, operations and programs Ability to establish and maintain effective working relationships with employees and public. Excellent verbal and written communication skills.
Functions and Duties
Essential Functions and Duties:
Perform POS work in accordance with the knowledge of BREC operations to include, but not limited to: POS transactions, corrections, processing refunds & payment reversals, management setup for tickets, patron account set up (creating & editing), facility rentals, activity registrations, and reporting for all POS modules. Verify that all POS software installed on workstations is the most current version, and that all clients are running the same versions. Answer all POS software related requests for training, fix and other issues. Assist Administrative Serves & Records Manager with maintaining all Park Operations software's.
Secondary Duties:
Answers all requests for repairs, upgrades and computer -related failures and takes them to completion. Determines value in legacy software and recommends new or upgraded enhancements to existing software and systems. Assist with comparing and analyzing data between software's. Monitors and controls the operation of end-user software programs. Determines the cause of malfunctions and takes corrective action. Coordinates the efforts of contractors, consultants and third parties assigned. Maintains history log of service calls, vendor responsiveness, etc. for all hardware/software maintenance. Liaison with BREC IT Department and software vendors. Assists with electronic & software issues including, but not limited to PC's, printers, and escalate to IT Department as needed. Other duties as assigned ? This
job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor. Supplemental Information
Full time position. Generally 8 hours per day, 5 days per week; lunch break daily; overtime as required. Some evening and weekend work required.
Resumes will not be accepted in lieu of a completed application. If you do not complete each section of this application (i.e. work experience, education, or etc.) to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.
An offer of employment is contingent on passing a pre-employment criminal background check, Motor Vehicle Records check, drug screen and physical.
If you have any questions or concerns, please email
HAdmin@brec.org
or call (225) 273-6430.
2024 FULL-TIME EMPLOYEE BENEFITS
HEALTH INSURANCE : Comprehensive medical benefits including HMO, PPO, and Blue Saver (Qualified High Deductible High Savings Account) and options are provided through Blue Cross Blue Shield of Louisiana. Coverage is effective the first of the month, following two months of employment, a (2 month waiting period). Employee cost per month for HMO: $175.43 - employee only; $597.45 - employee & spouse or employee & dependent children; $962.52 - family. Employee cost per month for PPO: $375.23 - employee only; $975.50 - employee & spouse or employee & dependent 162.68.57 - employee & spouse or employee & dependent children; $290.49 - family. BREC also offers voluntary insurance plans: Dental, Vision, and Supplemental Insurance (Accident, Cancer/Critical Care, Long and Short-term Disability, Term and Whole Life).
LIFE INSURANCE : All full-time employees are insured under a Group Term-Life Insurance policy through Equitable Life Insurance Company a subsidiary of Blue Cross and Blue Shield of Louisiana. Coverage is subject to decrease at age 65 and 70. There is no cost to the employee except for salaries more than $50,000 which are subject to the imputed income clause under the IRS regulations. Coverage is effective immediately.
RETIREMENT SYSTEM : BREC contributions to the City-Parish Employees' Retirement System for each employee amount to 40.32% of salary. Employees contribute at the rate of 9.5%. Retirement contributions are tax deferred. Personal contributions are kept on account and refunded if employees leave BREC before their retirement. Additional benefit opportunities are available after 25 years through the DROP program. BREC also offers a Supplemental Retirement DEFERRED COMPENSATION PLAN through payroll deduction.
HOLIDAYS : BREC employees receive twelve (12) paid holidays per year.
SICK LEAVE : BREC employees accumulate sick leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increase based on the number of years of service, thereafter, up to 192 hours for 15 or more years. Employee is eligible to utilize leave after 30 days of continuous employment.
ANNUAL LEAVE : BREC employees earn annual leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increased based on the number of years of service, thereafter, up to 192 hours for 15 or more years. Employee is eligible to utilize leave after 90 days of continuous employment.
FULL-TIME STATUS : Upon completion of a six-month probationary periods and approval of supervisor, full-time status will be achieved.
EMPLOYEE DISCOUNTS : BREC full-time employees can take advantage of a generous discount. Some restrictions may apply. See the discount policy for more details.
EAP : BREC's Employee Assistance Program (EAP) is administered by Hidalgo Health Associates. They EAP helps employees and their family members resolve personal or work-related problems.
CREDIT UNION : BREC employees are eligible to join the City Federal Credit Union and/or Pelican State Credit Union and enlist in payroll deduction plan. Direct deposit to the Credit Union is also available.
FEDERAL STUDENT LOAN FORGIVENESS : BREC is a qualifying employer for public service loan forgiveness. Employees who have Federal Direct Loans and have made 120 payments on the Federal Direct Loans (after October 1, 2007) may be eligible for the remaining loan balance to be forgiven.
LA START : This 529 Qualified Tuition savings plan may be open on behalf of a named Beneficiary by anyone, including legal entities, provided that the Account Owner or the Beneficiary is a resident of Louisiana. Account Owners may save at their own pace, in amounts they can afford.
FSA : BREC offers an FSA that allows employees to contribute a portion of their regular earnings before taxes. Distributions from the account must be used to reimburse the employee for qualified expenses related to medical and dental services.
SUPPLEMENT BENEFITS : BREC offers voluntary benefits through AFLAC or Colonial Life. Those benefits include accident insurance, critical care, life, LTD and STD.
BREC reserves the right to at any time and from time to time to modify or amend, in whole or in part, any or all of the provisions of the benefit package.
*Commissioned Approved Benefits Effective January 1, 2024*
01
Do you have a valid Louisiana driver's license?
Yes No
02
Do you have any experience and/or knowledge of Microsoft Office: (Check all software that you are familiar with)
Excel Word PowerPoint Publisher Outlook
03
Do you have a bachelor's degree, or higher, from an accredited 4 year college or university?
Yes No
04
How many years of experience do you have in IT, Computer Science or Systems Analysis?
Less than 1 year experience 1 - 3 years experience More than 3 years experience
Required Question
$19.62 Hourly
Location :
Baton Rouge, LA
Job Type:
Full Time Non-Exempt
Job Number:
ITCPO2024
Department:
Park Operations
Opening Date:
10/25/2024
Closing Date:
11/29/2024 4:59 PM Central
FLSA:
Non-Exempt
General Summary
The IT Coordinator works as a support specialist under the direction of the Administrative Services & Records Manager. The IT Coordinator coordinate and assist with the management of databases, performing basic troubleshooting, and training end-users for the Park Operations' software
Requirements and Job Specifications
Education Required:
Graduation from an accredited 4 year college or university.
Area of Study (Major) Required:
Computer science, Information Systems and Decision Sciences (ISDS), Management Information Systems (MIS) or related technical field.
Certification(s) Preferred:
Microsoft Certified Trainer.
License(s) Required:
Valid LA Driver's License.
Years Relevant Work Experience Required:
Over 1 year up to three years of experience in IT, Computer Science or Systems Analysis. Equivalent combination of education and experience will be considered.
Years Relevant Work Experience Preferred:
5 or more years related experience.
Knowledge, Skills and Abilities:
Strong knowledge of Microsoft Office Word, PowerPoint & Excel Knowledge of database management Skill in introductory training & instruction of end users High in customer service and the ability to deal with the public with tact and courtesy. Ability to troubleshoot and repair issues with all electronic items working with POS Ability to provide service desk support /remote support for all Park Operations POS software workstations Ability to quickly learn BREC policies and procedures, operations and programs Ability to establish and maintain effective working relationships with employees and public. Excellent verbal and written communication skills.
Functions and Duties
Essential Functions and Duties:
Perform POS work in accordance with the knowledge of BREC operations to include, but not limited to: POS transactions, corrections, processing refunds & payment reversals, management setup for tickets, patron account set up (creating & editing), facility rentals, activity registrations, and reporting for all POS modules. Verify that all POS software installed on workstations is the most current version, and that all clients are running the same versions. Answer all POS software related requests for training, fix and other issues. Assist Administrative Serves & Records Manager with maintaining all Park Operations software's.
Secondary Duties:
Answers all requests for repairs, upgrades and computer -related failures and takes them to completion. Determines value in legacy software and recommends new or upgraded enhancements to existing software and systems. Assist with comparing and analyzing data between software's. Monitors and controls the operation of end-user software programs. Determines the cause of malfunctions and takes corrective action. Coordinates the efforts of contractors, consultants and third parties assigned. Maintains history log of service calls, vendor responsiveness, etc. for all hardware/software maintenance. Liaison with BREC IT Department and software vendors. Assists with electronic & software issues including, but not limited to PC's, printers, and escalate to IT Department as needed. Other duties as assigned ? This
job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor. Supplemental Information
Full time position. Generally 8 hours per day, 5 days per week; lunch break daily; overtime as required. Some evening and weekend work required.
Resumes will not be accepted in lieu of a completed application. If you do not complete each section of this application (i.e. work experience, education, or etc.) to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.
An offer of employment is contingent on passing a pre-employment criminal background check, Motor Vehicle Records check, drug screen and physical.
If you have any questions or concerns, please email
HAdmin@brec.org
or call (225) 273-6430.
2024 FULL-TIME EMPLOYEE BENEFITS
HEALTH INSURANCE : Comprehensive medical benefits including HMO, PPO, and Blue Saver (Qualified High Deductible High Savings Account) and options are provided through Blue Cross Blue Shield of Louisiana. Coverage is effective the first of the month, following two months of employment, a (2 month waiting period). Employee cost per month for HMO: $175.43 - employee only; $597.45 - employee & spouse or employee & dependent children; $962.52 - family. Employee cost per month for PPO: $375.23 - employee only; $975.50 - employee & spouse or employee & dependent 162.68.57 - employee & spouse or employee & dependent children; $290.49 - family. BREC also offers voluntary insurance plans: Dental, Vision, and Supplemental Insurance (Accident, Cancer/Critical Care, Long and Short-term Disability, Term and Whole Life).
LIFE INSURANCE : All full-time employees are insured under a Group Term-Life Insurance policy through Equitable Life Insurance Company a subsidiary of Blue Cross and Blue Shield of Louisiana. Coverage is subject to decrease at age 65 and 70. There is no cost to the employee except for salaries more than $50,000 which are subject to the imputed income clause under the IRS regulations. Coverage is effective immediately.
RETIREMENT SYSTEM : BREC contributions to the City-Parish Employees' Retirement System for each employee amount to 40.32% of salary. Employees contribute at the rate of 9.5%. Retirement contributions are tax deferred. Personal contributions are kept on account and refunded if employees leave BREC before their retirement. Additional benefit opportunities are available after 25 years through the DROP program. BREC also offers a Supplemental Retirement DEFERRED COMPENSATION PLAN through payroll deduction.
HOLIDAYS : BREC employees receive twelve (12) paid holidays per year.
SICK LEAVE : BREC employees accumulate sick leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increase based on the number of years of service, thereafter, up to 192 hours for 15 or more years. Employee is eligible to utilize leave after 30 days of continuous employment.
ANNUAL LEAVE : BREC employees earn annual leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increased based on the number of years of service, thereafter, up to 192 hours for 15 or more years. Employee is eligible to utilize leave after 90 days of continuous employment.
FULL-TIME STATUS : Upon completion of a six-month probationary periods and approval of supervisor, full-time status will be achieved.
EMPLOYEE DISCOUNTS : BREC full-time employees can take advantage of a generous discount. Some restrictions may apply. See the discount policy for more details.
EAP : BREC's Employee Assistance Program (EAP) is administered by Hidalgo Health Associates. They EAP helps employees and their family members resolve personal or work-related problems.
CREDIT UNION : BREC employees are eligible to join the City Federal Credit Union and/or Pelican State Credit Union and enlist in payroll deduction plan. Direct deposit to the Credit Union is also available.
FEDERAL STUDENT LOAN FORGIVENESS : BREC is a qualifying employer for public service loan forgiveness. Employees who have Federal Direct Loans and have made 120 payments on the Federal Direct Loans (after October 1, 2007) may be eligible for the remaining loan balance to be forgiven.
LA START : This 529 Qualified Tuition savings plan may be open on behalf of a named Beneficiary by anyone, including legal entities, provided that the Account Owner or the Beneficiary is a resident of Louisiana. Account Owners may save at their own pace, in amounts they can afford.
FSA : BREC offers an FSA that allows employees to contribute a portion of their regular earnings before taxes. Distributions from the account must be used to reimburse the employee for qualified expenses related to medical and dental services.
SUPPLEMENT BENEFITS : BREC offers voluntary benefits through AFLAC or Colonial Life. Those benefits include accident insurance, critical care, life, LTD and STD.
BREC reserves the right to at any time and from time to time to modify or amend, in whole or in part, any or all of the provisions of the benefit package.
*Commissioned Approved Benefits Effective January 1, 2024*
01
Do you have a valid Louisiana driver's license?
Yes No
02
Do you have any experience and/or knowledge of Microsoft Office: (Check all software that you are familiar with)
Excel Word PowerPoint Publisher Outlook
03
Do you have a bachelor's degree, or higher, from an accredited 4 year college or university?
Yes No
04
How many years of experience do you have in IT, Computer Science or Systems Analysis?
Less than 1 year experience 1 - 3 years experience More than 3 years experience
Required Question