Customer Service Representative Job at CGC WATER in Howell

Are you driven to make a positive impact in people's lives? Join CGC WATER TREATMENT AND PLUMBING, located in Howell, MI, as a Full Time Customer Service Representative! This onsite role offers a competitive pay range, reflecting our unwavering commitment to excellence and the value we place on dedicated team members. Here, you'll thrive in a fun and high-energy environment where your passion for serving people will shine. Our contagious positive culture fosters growth and development, empowering you to pursue excellence alongside like-minded professionals.

Embrace the possibility of coaching and honing your skills while contributing to a forward-thinking team that values dependability and performance. You will be given great benefits such as All full-time employees after 90 days have access to: Medical and Dental and Vision Insurance Life Insurance Short- and Long-term Disability 401k Paid Holidays Paid Time Off (PTO) and Paid Volunteer Time Off (VTO). Seize this opportunity to elevate your career in a supportive atmosphere that celebrates your dedication and commitment to service!

CGC Water Treatment and Plumbing is a Kinetico dealership that sells, installs, and services the best water treatment equipment on the market. We have been in business for over 75 years and we currently are located in three states with the goal to keep on expanding. The CGC family has a vision to impact our communities through better water. Our heart is to make a difference by serving our employees and customers with excellence. We are a three time "TOP PLACES to Work" Company. Get to know Kinetico CGC Water Treatment and Plumbing, what we do and who we are: https://youtu.be/UWvGg03d3uw

Job Overview:  
Our CSR team is the "Heartbeat" of our operation and serves all departments and customers.   The CSR's primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

As a Full Time Customer Service Representative at CGC WATER TREATMENT AND PLUMBING, you will be driven to excel in managing incoming calls, where you will identify, assess, and meet the diverse needs of our valued customers. Your ability to generate sales leads will contribute to both personal and team success, helping us reach our ambitious sales targets and call handling quotas. You'll maintain unwavering reliability by keeping accurate records of all customer interactions, ensuring that our commitment to excellence is upheld at every touchpoint. By following established department procedures, guidelines, and policies, you will play a crucial role in reinforcing our customer-focused culture while delivering exceptional service that leaves a lasting impact on people's lives.

To thrive as a Full Time Customer Service Representative at CGC WATER TREATMENT AND PLUMBING, you will need a blend of valuable skills that contribute to our culture of excellence. Proven customer support experience, or experience as a Client Service Representative, is essential in ensuring you can effectively handle a diverse range of inquiries. Strong phone contact handling, coupled with exceptional communication and active listening skills, will be critical in meeting customer needs and fostering positive relationships.

Solid computer and typing skills, along with familiarity with MS Office, will aid in maintaining accurate records and navigating customer interactions seamlessly. A heart to serve will allow you to engage with a variety of personalities and manage potentially difficult circumstances with grace. Finally, your ability to multi-task, prioritize, and manage time effectively, along with a genuine willingness to go the extra mile, will elevate the customer experience and exemplify our commitment to serving people.

Knowledge and skills required for the position are:

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling
• Communication
• Active listening skills
• Solid computer/typing skills
• Familiarity with MS Office
• A heart to serve a variety of personalities and (potentially difficult) circumstances
• Ability to multi-task
• Ability to Prioritize
• Manage time effectively
• Willingness to go the extra mile when engaging customers

Applying for this position is a walk in the park if you feel it's a good fit for you.

Candidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable