McCullough Heating and Air Conditioning is hiring: Customer Service Representati

Job description

Job Description: Customer Service Representative

Company: McCullough Solutions Company LLC

Location: 2620 Buell Ave, Austin, TX 78757

Department: Customer Service

Reports To: Customer Experience Manager

About McCullough Solutions Company:

Join us at McCullough Solutions LLC, a world-class administrative solution providing services to the McCullough family of air conditioning companies in the greater Austin area. One of our sister companies, McCullough Austin, is Austin’s largest family-owned and operated HVAC service and replacement business and has been serving Texas homeowners for more than forty years. Help us support McCullough by providing unmatched administrative solutions to allow McCullough to prosper while making our community comfortable in their homes.

At McCullough Solutions, we pride ourselves on fostering a culture of innovation, respect, and teamwork. We are dedicated to providing exceptional administrative services to our customers and a supportive and dynamic work environment for our employees. We are currently seeking a dedicated Junior Customer Service Representative to join our team and contribute to the exceptional customer service we aim to consistently provide.

Job Summary:

As the Customer Service Representative, you will be responsible for assisting our Customer Experience Manager in achieving timely and professional responses to a high volume of leads via email and text. You will be responsible for assisting our call center, this may be in the form of answering a question, clarifying a process or completing a task they are not authorized to do within our software. Available to take warm transfer calls. 

Key Responsibilities:

• Assist customers with online booking processes and inquiries.
• Respond promptly to customer emails and resolve issues efficiently.
• Coordinate with other team members to ensure seamless customer service delivery.
• Maintain accurate records of customer interactions and transactions.

Qualifications:

• Proven experience in customer service or similar role is required.
• Strong written communication and interpersonal skills with attention to detail.
• Ability to work independently and manage time effectively.
• Ability to manage a fast pace work environment by giving quick responses. 
• Proficiency in using online platforms and email systems.
• Experience within the industry is highly preferred. 
• High school diploma or equivalent; additional education or certifications are a plus.
  
• Proficient in Microsoft Office Suite (Teams, Word, and Excel). 
• ServiceTitan experience required. Slack experience preferred.
  
• Passion and true enjoyment for helping others. 

Compensation and Benefits:

• Hourly: This is a hourly position with a compensation range of $18 - $20 per hour, depending on experience and qualifications.
• Payment Schedule: Compensation is paid biweekly.
• Benefits: This role includes a comprehensive benefits package featuring health insurance, 401K plans, paid time off, and other benefits designed to support the health and well-being of our employees.
  

How to Apply:

Interested candidates are invited to submit a resume and an optional cover letter outlining their qualifications and experience. Please include references to specific achievements related to the responsibilities and qualifications listed above.

If you are a highly motivated and results-oriented individual with a passion for helping others, we would love to hear from you!

Please note that this position may require occasional overtime or weekend work based on business needs.

This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.