Mid Level Field Support Technician - Cleared

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure Modifies, moves, and installs new equipment Performs technical tasks and provides site support. Performs integrity testing and interviews customers to gather information about problems Will interface with other teams to escalate any issues that require additional assistance to resolve Will transfer files between networks. Requirements TS/SCI with poly required

High School Diploma/GED and 15 years of related experience Bachelor of Science may be substituted for 5 years of experience Hardware Installation Installation Maintenance Maintenance & Repair Microsoft Software Applications Microsoft Windows System Administration Remote Desktop Administration Technology Knowledge One of the Following Certifications Required:

CCNA Security CySA+ GICSP GSEC Security+ CND SSCP CASP CCNP Security CISA CISSP GCED GCIH CCSP Benefits Health & Life Insurance Dental Insurance Disability Insurance 401K Retirement Plan with Matching Tuition Assistance Vacation and Sick Leave Hiring Bonuses Referral Recruitment Program