John Willeford-District Office is hiring: Customer Service Representative in Edm

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry experience is required.

Monthly Base Salary + Commission + Bonus Opportunities

Evenings Off

Mon-Fri Schedule

Flexible Schedule

Hands on Training

Career Growth Opportunities

• Develop ongoing relationships with current customers.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Maintain knowledge of new products.
• Generating insurance quotes.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Excellent Communication/interpersonal skills.
• A Property & Casualty license is required
• Professional phone etiquette.
• Great Customer Service Skills.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Insurance experience required