TeleTech
Technical Support Engineer
TeleTech, Fort Bragg, NC
Technical Support Engineer
The Opportunity:
As part of Booz Allen's EMAPS2 contract, the Joint Fires Rehearsal Center's (JFRC) personnel maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. The JFRC engineering team is responsible for managing the network, maintaining an Authority to Connect (ATO), improving system design and architecture, tier 1-3 troubleshooting during operations, hardware installs, life cycle management, software releases and deployment, new features, and innovation.
As a Technical Support Engineer, you will perform work that involves aiding and providing training to our nation's most elite warfighters. You will be a member of a technically diverse team of engineers, technicians, and operational experts that are responsible for providing robust operational training to military personnel. You'll perform day-to-day operational checks for local air and ground simulation systems, as well as multiple outstation systems, and perform preventative maintenance tasks on simulators and associated simulator systems. You'll support training in a live, virtual, and constructive environment, and develop configuration management process to ensure geographically separated systems are continuously updated to maintain compliance with current training requirements. You'll operate the virtual environment to facilitate large scale training exercises, identify and track deficiencies to improve system functionality, and build and install new simulators and networks.
You will be operating on an Agile Scrum team and are expected to have daily communication. This job requires personnel who are effective troubleshooters and flexible with their day-to-day tasking. There are a lot of growth opportunities within the program and areas for innovation on simulation systems.
Join us. The world can't wait.
You Have:
Nice If You Have:
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $67,700.00 to $154,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
EEO Commitment
We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
The Opportunity:
As part of Booz Allen's EMAPS2 contract, the Joint Fires Rehearsal Center's (JFRC) personnel maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. The JFRC engineering team is responsible for managing the network, maintaining an Authority to Connect (ATO), improving system design and architecture, tier 1-3 troubleshooting during operations, hardware installs, life cycle management, software releases and deployment, new features, and innovation.
As a Technical Support Engineer, you will perform work that involves aiding and providing training to our nation's most elite warfighters. You will be a member of a technically diverse team of engineers, technicians, and operational experts that are responsible for providing robust operational training to military personnel. You'll perform day-to-day operational checks for local air and ground simulation systems, as well as multiple outstation systems, and perform preventative maintenance tasks on simulators and associated simulator systems. You'll support training in a live, virtual, and constructive environment, and develop configuration management process to ensure geographically separated systems are continuously updated to maintain compliance with current training requirements. You'll operate the virtual environment to facilitate large scale training exercises, identify and track deficiencies to improve system functionality, and build and install new simulators and networks.
You will be operating on an Agile Scrum team and are expected to have daily communication. This job requires personnel who are effective troubleshooters and flexible with their day-to-day tasking. There are a lot of growth opportunities within the program and areas for innovation on simulation systems.
Join us. The world can't wait.
You Have:
- Experience working on complex network distributed systems
- Experience with Microsoft Windows and Linux Operating systems
- Experience supporting and collaborating with DoD operational personnel
- Ability to troubleshoot and resolve issues with basic network and operating systems
- Ability to create technical documentation
- TS/SCI clearance
- Bachelor's degree and 1+ years of experience with Tier 1 Level Technical Support, or 5+ years of experience with Tier 1 Level Technical Support in lieu of a degree
- Security+ Certification
Nice If You Have:
- Experience supporting distributed mission operations training
- Experience with programming or scripting languages
- Experience with WinTAK and ATAK
- Experience with SATCOMs
- Experience working with MPU5s
- Knowledge of Image Generator (IG) and Constructive Force Generator (CGF) programs such as MACE and VRSG
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $67,700.00 to $154,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.