Senior TPM, Amazon Job at Amazon in Palo Alto

Description Hundreds of millions of customers. Billions of products for sale. Billions of queries and billions of dollars in revenue. The scale and impact of Amazon Search is huge. The Amazon Search team creates powerful, customer-focused search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, Amazon Search services go to work. We design, develop, and deploy high performance, fault-tolerant distributed search systems used by millions of Amazon customers every day. We are looking for the right person to join our Search Navigation Customer Experience team and leverage machine learning (ML) and cutting edge LLM techniques to make Amazon Search feel like a trusted friend that can help customers explore our vast selection, and quickly zoom into the right collection of products to complete their shopping mission. As a Senior Technical Program Manager for Search Navigation, you will lead the execution of Search Science team's dream new product visions to delight customers in their shopping missions. As a reference, The purpose of Search Navigation is to provide customers with the most relevant refinement recommendations to navigate Amazon’s vast product selection with ease and confidence. Navigation work can be broadly categorized into three buckets: 1) Front end CX that organize and highlight navigational features that help customers narrow down search results; 2) Navigation data quality that ensure our features are intuitive, relevant, precise, and mission-aware; 3) Partner enablement, where we work with 500+ internal and external teams to force-multiply the business impact and optimizes customers' benefits. A successful candidate will have experience working in a high pace environment, have strong bias for action, and be comfortable in working in an ambiguous environment. They will work with global teams - both internal Search customers, and external tech partners, to identify and prioritize needs, able to effectively influence up and across the organization, and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love. You will have experience working on search engines and/or recommender systems, but you want to go beyond what most of them can do today. This role will help the team focus on programs managing Search initiatives end to end that’ll delight customers in surprising ways. To be successful, you’ll need customer obsession, the ability to think big, excellent written and verbal communication skills, ability to deliver results via a strong bias for action. On a day-to-day basis, you'll be part of a small, close-knit team of data engineers, developers, and applied scientists, and product managers who innovate on customer experiences in an agile, highly collaborative manner. You will invent scalable, end-to-end shopping experiences at Amazon. The outcome of your hard work will be a delightful search navigation experience for our customers. This is a technical role, and might require a tech assessment. Joining this team, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), Earth's most customer-centric company and one of the world's leading internet companies. Location preference is Palo Alto, CA or Seattle, WA. Basic Qualifications 5+ years of technical product or program management experience 7+ years of working directly with engineering teams experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.