Seven Hills Foundation is hiring: Administrative Assistant I in Worcester

Overview

$20-21/hr

We are seeking an Administrative Assistant to join our dynamic team. This is a crucial role in ensuring that our Family Resource Center runs smoothly and that our clients receive exceptional service and support from the moment they walk in the door.

Position Summary:

The Administrative Assistant will be the first point of contact for all visitors and clients at the Family Resource Center. This individual will provide administrative support, maintain front desk operations, and help ensure a positive, welcoming experience for clients, volunteers, and staff. The ideal candidate will have excellent customer service skills, a passion for helping others, and the ability to handle a variety of tasks.

Responsibilities

• Customer Service & Client Support:

  • Greet and assist clients, visitors, and community members with a friendly and professional demeanor.
  • Answer phones, respond to inquiries, and direct calls to the appropriate staff or departments.
  • Provide general information about the center's programs and services.
  • Schedule appointments for clients and assist with intake forms and documentation.

• Administrative Support:

  • Maintain an organized front desk area and ensure it is stocked with necessary forms, brochures, and supplies.
  • Assist with client data entry, filing, and maintaining up-to-date records.
  • Prepare and distribute correspondence, including letters, notices, and other materials.
  • Help coordinate events, workshops, and meetings held at the center.

• Collaboration & Team Support:

  • Work closely with other team members to ensure smooth day-to-day operations.
  • Assist with organizing and supporting staff and volunteer activities as needed.
  • Help maintain a positive and inclusive work environment.

Qualifications

• High school diploma or equivalent required; Associate’s degree or relevant coursework preferred.
• Previous experience in a customer service or administrative role, preferably in a nonprofit or human services setting.
• Strong communication skills, both verbal and written.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment (copiers, fax machines, etc.).
• Exceptional organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• A compassionate and client-centered approach to all interactions.
• Bilingual (Spanish, French, etc.) is a plus but not required.