Allied Universal® is hiring: Security Account Manager in Chicago

Overview

Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Allied Universal is looking to hire a Site Security Lead. The Site Security Lead is accountable for day-to-day operations of an assigned customer site, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively keep the site safe and secure. Meet or exceed service level agreement & operational goals; provide quality customer service. Maintain or oversee maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

Pay: $90,000 - $100,000

Essential Functions

• Overall ownership and accountability for the safety and security of the assigned client site

• Ensure the client site is provided with high quality security services to protect people and property in order to keep the site safe and secure

• Build, improve and maintain effective relationships with both client, employees, local police and sheriff's departments and outside security managers from nearby facilities

• Identify, report and ensure resolution any security risk or gaps caused by standard operating procedures, building design or equipment malfunctions and failures.

• Continually prepares for internal and third-party audits, announced or unannounced, ensuring adherence with approved security controls and procedures, and can demonstrate such adherence.

• Responds, to, escalates and documents security incidents and emergency situations and conducts root cause analyses and after-action reports.

Additional Responsibilities

• Manage a team of security officers, site and/or shift supervisors including overseeing the hiring/selection, scheduling, payroll, training, coaching, development and support of this team

• Supervise the day to day security operations of an assigned client site

• Coordinate necessary support services to effectively manage client site to meet or exceed service level agreement and operational goals and provide quality customer service

• Ensure all required reporting and contract compliance requirements are met.

• Assure regular communication of issues or program with Client

• Communicate staffing needs via Requisition Form; oversee or assist recruiters in identifying, interviewing and hiring quality candidates.

• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

• Assure communication of policies, company announcements and job openings.

• Meet all contractual scheduled hours with a minimum of unbilled overtime.

• Ensures all Supplier security personnel performing Services are competent and trained in the security systems, equipment, tools, and processes, in accordance with thw Work Order as it relates to their assigned position; as well as meet Allied Universal's corporate training standards.

• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.

• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.

• Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.

• Valid guard card/license, as required in the state for which you are applying.

• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.

• Other management responsibilities as determined by leadership

Qualifications

• Four year degree in Criminal Justice, Business Administration or related field

• 10 years previous experience in military or law enforcement

• Previous Contract Security or facilities management experience

• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

• Ability to develop and grow customer relationships.

• Experience in hiring, developing, motivating and retaining quality staff.

• Outstanding interpersonal and communications skills required.

• Ability to work in a team-oriented management environment with the ability to work independently.

• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.

• Previous payroll, billing and scheduling experience preferred.

• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

• Key Competencies: Staff Management, Financial Management, Risk Assessment, Community Relations, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID2024-1294226