TEKsystems is hiring: Customer Service Representative in San Antonio

TEKsystems has a new Healthcare Call Center opportunity in San Antonio, TX

Essential Duties and Responsibilities:

·     Conducts intake services from incoming correspondence telephonic inquiries and telephonic outreach activities.

·     Analyses and assesses state Medicaid eligibility criteria for enrollment in Medicare Savings Programs and Health DSNP eligibility and status.

·     Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

·     Maintains assigned caseload and accurately inputs and maintains a contact database.

·     Answer incoming phone calls from members and identify the type of assistance needed.

·     Educate members on the State eligibility process and keeping their certification current.

·     Always maintains customer and organization confidentiality.

Must have 1 year call center experience

Next Steps: The recruiting team will reach out to discuss next steps in 10 business days.

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Antonio,TX.

Application Deadline

This position will be accepting applications until Nov 29, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.