Customer Service Rep Job at Reale Agency in Naples

Welcome to Reale Agency, where exceptional customer service is at the heart of what we do. Nestled in the vibrant city of Naples, Florida, we are seeking a passionate and enthusiastic Customer Service Representative to join our onsite team. At Reale Agency, we're dedicated to creating an inclusive environment that fosters positive interactions and values each clients experience. As a part of our team, you'll have the opportunity to make a significant impact by providing first-rate service and building strong relationships with our clients. Here, every day presents a new challenge to connect with customers and provide solutions, with the ultimate goal of ensuring customer satisfaction. As a part of our community-driven agency, you'll be welcomed into a supportive atmosphere where your contributions are recognized and celebrated. If you are someone who thrives in a dynamic environment and is eager to make a difference, we would love to hear from you!

Annual Base Salary + Commission

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Holiday Package

Work from Home

Benefit Package

• Customer Interaction: Greet and assist customers in a friendly and professional manner both in person and over the phone.
• Issue Resolution: Actively listen to customer problems and resolve complaints quickly and effectively.
• Information Dissemination: Provide accurate information about services and products offered by Reale Agency.
• Data Entry: Accurately document customer interactions and transactions.
• Feedback Collection: Gather customer feedback and share insights with the team for service improvement.
• Team Collaboration: Work closely with colleagues to ensure a seamless customer experience.

• Experience: Must have at least 1 year Allstate experience.
• Communication Skills: Excellent verbal and written communication skills are essential.
• Customer-Oriented: A genuine desire to help customers and address their needs efficiently.
• Problem-Solving Skills: Ability to handle customer inquiries and resolve issues promptly and effectively.
• Team Player: Ability to work collaboratively with a team to achieve common goals.
• Flexibility: Willingness to adapt to changing situations and work schedules.
• Tech-Savvy: Proficiency in using computers and familiar with CRM software or helpdesk systems.