SPRINGFIELD PLASTICS INC is hiring: Customer Service Representative in Auburn

Description:

As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, taking order placements and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help. They are patient, empathetic, and passionately communicative.

Job responsibilities include:

Communicate through email, phone and in person

Answer phones and route calls on a multi-line phone system.

Ensure excellent service standards.

Respond efficiently to inquiries.

Maintain high customer satisfaction.

Take and monitor orders in a timely fashion.

Tracking orders, inventory and shipping.

Utilize software to process orders and shipping paperwork.

Other duties as assigned

Requirements:

High school diploma or GED

Highly proficient in Microsoft Excel and Microsoft Outlook

Experience in Microsoft Dynamics or other CRM system preferred

Highly proficient in Data Entry

10-Key experience preferred

Phone etiquette

Detail oriented

Multi-task and prioritize in a fast-paced environment

Motivation to learn new things

Communication skills

Reliable