The Chenault Agency is hiring: Customer Service Representative in Fayetteville
The Chenault Agency, Fayetteville, GA, US
Job Description
Join The Chenault Agency, a dynamic and welcoming workplace located in Fayetteville, Georgia. We believe that exceptional customer service is the backbone of our success, and we are on the lookout for an enthusiastic Customer Service Representative to join our team. In this role, you will be the friendly voice on the other end of the line and the first point of contact for our valued customers. Your contributions will help enhance customer satisfaction, foster loyalty, and drive business success. You will have the opportunity to work closely with our wonderful clients, addressing their inquiries and resolving issues promptly and professionally. If youre passionate about making a difference in peoples lives and want to grow your career in a supportive environment, we want to hear from you!
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Client Interactions: Provide a welcoming and supportive atmosphere for clients reaching out for assistance.
Problem Solving: Efficiently troubleshoot customer inquiries and issues, ensuring prompt resolutions.
Product Knowledge: Maintain up-to-date knowledge of the agency's products and services to provide accurate information.
Follow-Up: Conduct timely follow-ups with clients to ensure satisfaction and address any further concerns.
Documentation: Accurately document customer interactions and feedback in the system to enhance service delivery.
Team Collaboration: Work closely with team members to improve service processes and share best practices.
Requirements
Experience: Previous experience in a customer service role is preferred.
Communication Skills: Strong verbal and written communication skills to effectively engage with clients.
Empathy: A genuine desire to help others and create a positive experience is essential.
Attention to Detail: Ability to accurately document client interactions and follow through on requests.
Team Player: Willingness to collaborate with colleagues to ensure the best outcomes for clients.
Availability: Must be willing to work on-site in Fayetteville, Georgia.