Customer Service Specialist Job at Brakes Plus in Westminster

Company Description

Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 100 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest growing auto service companies, we are continuously opening new stores in each of these regions while maintaining the family values and standards that the company was founded on. Brakes Plus has two important assets, our employees and our customers. Our mission is to supply the customer with quality parts and world class service at a great price. Our philosophy has always been for EVERY CUSTOMER to have a positive experience at Brakes Plus.

Job Description

The Customer Service Specialist is the face of the company. By delivering the right products and providing trusted automotive service, the members of our Customer Service Team build lasting relationships with our growing customer base. The Customer Service Specialist, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and executing store processes, while ensuring that we continue to provide an industry-leading customer experience. Whether you are just beginning your career in the automotive repair industry, or you are looking to take your experience to the next level, with more than 30 years of growth and a longstanding tradition of growing and promoting talent from within, Brakes Plus can help you achieve your goals.

Primary Responsibilities:

• Engage with customers in a friendly and professional manner while actively listening to their concerns and expressing empathy when appropriate.
• Communicate on the phone in a clear and professional manner.
• Always maintain a positive attitude and team atmosphere; assist other employees as needed.
• Ensure a welcoming store environment, including cleanliness, organization, and restocking all in-house parts when needed.
• Ensure store safety, including the use of and maintenance of safety equipment.

Qualifications

• No automotive experience needed
• Ability to work in a fast-paced environment
• Ability to be on your feet for extended periods of time.
• Highly organized and detail oriented.
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 1 year experience in a Customer Service Role
• Ability to work efficiantly both individually and as part of a team
• Always maintain a professional appearance.
• Valid driver's license

 

 

Additional Information

Compensation: $40,000- $45,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays. 

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program.  We appreciate your cooperation.

 Applicant Instructions

• Open  https://tcs.adp.com/mavistac
• Please answer each question to complete the voluntary screening
• Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
• Ineligible applicants will be asked to click Submit to finish the screening; You will not be asked to electronically sign