Hallmark Auto Group is hiring: Customer Service Agent in Birmingham

Hallmark Sales – Customer Service Agent

Hallmark Auto Group is looking for experienced Business Development Center agents to join our dynamic team! The BDC agents are responsible for answering all inbound sales phone calls and internet leads. The BDC agents’ duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. Great pay plan and bonus structure. Great opportunities for success and career growth.

Pay: $15 per hour with bonus structure

Job Specific Duties Include:

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers’ needs, provide assistance and information on product features.
• Reserve appointments and test drives for sales customers
• Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis.
• “Go the extra mile” to drive sales.
• Remain knowledgeable on products offered and discuss available options.
• Build productive trust relationships with customers.

Qualifications:

• High school or equivalent (Preferred)
• Proven work experience as a Retail Sales associate, Sales representative, or similar role
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner.
• Sales Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Driver's License (Preferred)

Physical Requirements:

• Surroundings: Work is usually performed inside conditions.
• On a regular basis: Standing, sitting, walking

• Disclaimer: To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR, drug testing & previous employment verification.
• AAP/EEO Statement
• Hallmark Auto Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Auto Group complies with applicable Federal, state and local laws.