Customer Service Representative Job at Billy Zhang Farmers Insurance in West Cov

Our insurance office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is flexible time. Our Customer Service Representative needs to Speak both Chinese and English and exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary

Apply for the position today by completing the form and completing the assessment.

Annual Base Salary + Bonus Opportunities

Flexible Schedule

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

• Call customers for collecting insurance coverage data..
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Bilingual English/Chinese