Customer Service Representative Job at Delta Electronics in Beverly

Description:

Delta Electronics Manufacturing Corporation, a leading global manufacturer of Radio Frequency, microwave, and millimeter wave interconnect solutions, is seeking qualified candidates to join our team. Founded in 1955, Delta Electronics, in conjunction with its global locations, continues to expand our manufacturing capabilities, product offerings, as well as pioneer innovative approaches to service Aerospace, Military Defense, Medical and Wireless Communication market segments. Delta Electronics is an “equal opportunity employer” and offers all employees the same opportunities to grow within a global organization.

The Customer Service Representative will report directly to the Internal Sales Manager. This person would also work collaboratively with other Internal Sales Representative Team Members as well as Marketing, Regional & Territory Sales Groups, Manufacturing Reps, Engineering, Quality, Manufacturing & Planning members.

The primary goal for each Internal Sales Representative Team Member is to build and strengthen both internal and external customer relationships.

Responsibilities include:

· Fulfilling Customer Opportunities such as Quoting, Purchase Orders, Expediting and any other requests the Customer may have.

· Data Entry of Opportunities, Quotes & Sales Orders.

· Contract/Purchase Order Review: This would include reviewing Customers Purchase Order to be sure our Internal Sales Order matches. Most importantly, review of the Customer Drawing Revision Levels as well as Quality Clauses.

· Respond to team members, both internal and external, quickly and be proactive for your customer’s needs.

· Develop strong and productive internal and external relationships with all Delta team members and customer contacts.

· Communicate professionally and respectfully to all internal and external team members.

Requirements:

This is an ideal position for a candidate who wants to learn business-to-business customer service operations and who has the willingness and drive to make a difference.

• 3 to 5 years of Experience working in an Internal Sales Manufacturing Environment
• Experience with Microsoft 365 including Word, Excel, PowerPoint, Microsoft Teams, Outlook, OneDrive. Ability to work within a custom database using Microsoft Access a plus.
• Must be able to Multi-Task
• Outstanding verbal and written skills.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).