Digital Matrix Systems is hiring: Customer Service Representative in Plano

Customer Service Representative 

Reports to: VP of Operations 

Job Description: Digital Matrix Systems (DMS) is looking for a positive and professional customer service representative to join our team in Plano, TX. This job requires a self-motivated individual capable of providing technical support to DMS customers. The candidate needs the ability to understand new technologies, write testing documentation, provide courteous and professional customer service, and make application recommendations. 

Responsibilities and Duties: 

• Ensure customer service satisfaction and provide professional customer support.  

• Troubleshooting common issues with a DMS product or service.  

• Determining the quickest, most effective ways to answer a client’s or customer’s questions.  

• The knowledge of, and ability to assist in, the complete support of the DMS product suite.  

• Work as a part of a team in identifying customer issues, providing technical support for customers and testing system application changes.  

Qualifications: (candidate must meet all of these) 

• Experience working with customers and providing technical support. 

• Quick learner, Self-motivated, excellent analytical and team player. 

• Consumer credit bureau knowledge is preferred. 

• High school diploma, associate degree, GED.  

• Ability to remain calm when customers are stressed or upset.  

• Good listening and analytical skills.  

• Strong verbal communicator and interpersonal skills.  

Why Join Our Team   

Our employees are carefully selected, highly valued, and integral to our continued success.  We offer:   

• Competitive compensations and benefits package including tuition assistance, company paid disability and life insurance.   

• Generous PTO and company paid holidays.    

• The average tenure of a DMS employee is over 9 years, we think this speaks to our employee experience.   

Employment Type: Full-Time, Exempt   

Work Authorization:  Candidates must be eligible to work in the US for full-time employment without restrictions; we cannot offer sponsorship at this time.   

EEO Statement:  Digital Matrix Systems is an Equal Opportunity-Affirmative Action Employer – Minority, Female, Disability, Veteran, Gender Identity, Sexual Orientation, Age.  If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please contact us and we will be happy to help.   

Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   

About Us:  DMS helps clients leverage the power of data to make better-informed business decisions. We provide data access, advanced analytics, scoring models and comprehensive consulting, delivering strategic solutions tailored to each client.