Customer Service Representative Job at Image360 Katy in Katy

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, and a positive work environment, and can’t wait to get started!

Our sign company is a growing national company focused on visual communications solutions. We provide a wide range of graphics, signs and displays to our business clients. The Customer Service Representative (CSR) position is responsible for increasing revenue through in-house sales and creating outstanding client experience. If you are a highly self-motivated, results-oriented individual come grow with us!  

Following our consultative sales approach, the CSR manages client inquiries to uncover needs, provide guidance on best options and lead the sales process to successful completion. The CSR is also responsible for collaborating with our design/production staff and our vendors to ensure creative and high-quality client solutions. Additionally, you will assist the Owner with sales campaigns and marketing activities.  

From day one, you will begin our learning program to understand our product solutions, processes and sales. After your 90-day trial period, you will begin participating in a year-long, classroom-based professional sales training program to further develop your skills and prepare you for the future.

$15 - $17 hourly

• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Interact with the sales lead to maintain and improve service and product knowledge
• Create records of customer interactions and follow up to ensure all questions have been answered

• Greet customers who walk in, call, or email and take appropriate actions
• Serve as a conduit between our design/production team and the clients to ensure a clear understanding of client needs; be responsive throughout the ordering, product development, installation, delivery and/or product pick-up process 
• Oversee in-house sales 
• Generate and follow up on sales inquiries, helping customers
• Systematic estimate management and follow-up 
• Update client records and purchasing history 
• Maintain a clean and organized showroom and front desk 
• Evaluate clients’ needs and budget, estimate prices, communicate options, and close sales; help develop solutions based on those needs 
• Maintain daily communication with our operations team and installation schedule with clients
• Conduct collections for receivables 
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Maintain client contact information in an organized and presentable method 
• Market to pre-existing clients from our software system 
• Maintain and schedule installations on our calendar 
• Update client records and purchasing history including documentation of client contact information and interactions in our Customer Relationship Management (CRM) system 
• Regularly refresh our website, Google Business, and social media with new project photos, client testimonials, and product information 
• Follow communication procedures, guidelines, and policies

Required: 

• At least 2 years business-to-business sales and/or customer service business-to-business experience required
• Professional, upbeat, and outgoing with excellent people skills 
• Detail-oriented, dependable, and self-motivated 
• Positive outlook, goal-oriented, and reliable 
• Ability to work independently as well as an integral team member 
• Clean driving record with dependable vehicle and valid driver’s license 
• Strong communication skills, both written and verbal 
• Expertise in using the Internet to gather client and business information 
• Keen multi-tasking abilities and project management skills 
• Self-motivated and team player 
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to continue and build professional relationships with diverse customer/prospect base 

Preferred: 

• Knowledge of sign industry substrates, media, and products a plus but not necessary 

Are you seeking a dynamic career that promotes continuous learning, skill development, and advancement? We are currently seeking individuals to join our team in the ever-evolving signage and graphics industry!

Our core values guide us in every aspect of our work, fostering a positive, fun, and collaborative team environment.

• Excellence: From the quality of our products to our interactions with clients and internal team members, we aim to exceed expectations
• Integrity: Trust and accountability are vital in building strong relationships with our team members and clients
• Collaboration: We value open communication, respect diverse perspectives, and actively encourage teamwork
• Customer Focus: We prioritize our customer's needs and satisfaction, continuously striving to deliver exceptional products
• Growth Mindset: We foster this throughout our team, encouraging a thirst for knowledge and growth